Customer Experience Associate - Jewelwy

H-004389-2026

Customer Experience Associate

• Jewelwy United States
• Texas
• Fort Hood Regular Part Time Job Description As a Customer Experience Expert in Jewelry/Prestige Make-Up, you will assist customers by identifying their needs and helping them find the perfect piece of fine jewelry with for that special occasion, the BIG occasion, or just to complete their look.

You will also help customers find the perfect pair of sunglasses. Our guests are also looking for high-quality, better-for-you products and a personalized shopping experience that helps them feel welcomed and inspired. As a Beauty team member, your knowledge and passion for the business will come to life in the beauty aisles while you educate and actively engage with customers. Your beauty insight will help them look and feel great. Our customers will find it easy and fun to shop beauty thanks to your expertise and trend-savvy advice. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. If you enjoy helping customers find the perfect shade and the perfect bling

• this is the job for you! So what can you expect as a Customer Experience Associate
• Jewelry/Prestige Make-Up at the Exchange?

Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to the jewelry counter/prestige make-up area to let them know you'll be right with them Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate pieces that meet the specific need of the customer Ensure customers have an extraordinary experience while selecting fine jewelry and prestige make-up Complete transactions accurately and efficiently while engaging customers in appropriate conversation We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to maintain high level of decorum when assisting customers

Additional Qualifications/Requirements:

Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Cash handling experience preferred Excellent communication skills Basic computer skills Retail experience preferred Facility Name

HOOD CC MAIN STORE

Job Grade 1 Job Tier 0 Career Area Retail Operations Supervisor No Who We Are The army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 Billion enterprise ranked among the top retailers. The Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea, and Japan. We also operate stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

BENEFITS TO WORK WITH US & OUR PACKAGE

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

• Specific position & Category allow participation in Medical, dental, life & disability, paid time off, Paid vacation/sick leave, advancement opportunity, Administrative Leave, Military Leave with Pay, Voluntary 24-Hour Family Accidental Death & Dismemberment Insurance, Annual Performance Increases, Holiday Pay, Service Awards, FMLA, Associate Transfer Program, professional development Training, You'll also have access to the base and its facilities (Gym, library, theater, and bowling Alley), our Mass Transit program, a status as an employee of the DoD and more… Our Focus We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our soldiers, Airmen, and their families Job Qualifications Completion of high school or the equivalent.

Retail experience, demonstrated willingness, and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements

HOURS NEED SUNDAY 1230-1830, FRIDAY & SATURDAY 1430-2030 MONDAY TO THURSDAY

AS NEEDED (ASSOCIATE

NEEDED FOR WEEKENDS WITH OTHER DAYS AS NEEDED

) Salary Minimum $15.00 Salary Maximum $15.00 Number of Positions Remaining 1 Job Expires 13-May-2026