Customer Experience Associate - Electronics Dept - Main Store

H-004682-2026

Customer Experience Associate

• Electronics Dept
• Main Store United States
• Virginia
• Fort Lee Intermittent Job Description Responsible for driving the customer experience through proactive and customer focused behaviors and actions.

Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty. Facility Name

LEE MAIN STORE

Job Grade 1 Job Tier 0 Career Area Retail Operations Supervisor No Job Qualifications Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements

THIS POSITION IS IN THE ELECTRONICS DEPT AT THE MAIN STORE. YOU MUST BE AVAILABLE TO WORK ANY SHIFT BETWEEN 8

30AM-7:30PM.

AS A CUSTOMER EXPERIENCE ASSOCIATE IN THE ELECTRONICS

(POWERZONE)

DEPARTMENT YOU KNOW THAT THE RIGHT DIGITAL DEVICE CAN HELP MAKE OUR CUSTOMER'S LIVES EASIER. USE YOUR PASSION FOR TECH TO HELP CUSTOMERS DISCOVER NEW, INNOVATIVE PRODUCTS AND MAKE SHOPPING FOR ELECTRONICS FUN AND INFORMATIVE. AS A POWERZONE TEAM MEMBER, YOUR TECHNOLOGY EXPERTISE AND DEDICATION TO THE DIGITAL WORLD WILL EDUCATE AND EXCITE CUSTOMERS ON ALL THINGS ELECTRONIC. YOU'LL KNOW WHICH GADGETS WILL MEET CUSTOMER'S NEEDS AND STAY UP TO DATE ON THE LATEST TECHNOLOGY TRENDS.

So what can you expect as a Customer Experience Associate

• PowerZone (Electronics) at the Exchange?

Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to the electronics area to let them know you'll be right with them Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer Ensure customers have an extraordinary experience while shopping Complete transactions accurately and efficiently while engaging customers in appropriate conversation We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to share brand knowledge

Additional Qualifications/Requirements:

Strong interest in electronics products: Hand-Held Devices Connected Technology Televisions Video Games Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Excellent communication skills Basic computer skills 12 months Retail Electronic experience preferred 12 months Retail experience preferred Salary Minimum $15.00 Salary Maximum $15.00 Number of Positions Remaining 1 Job Expires 23-May-2026