Customer Experience Host (Main Store)

H-004707-2026

Customer Experience Host (Main Store) United States

• California
• Travis AFB Intermittent Job Description As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You'll help customers feel welcomed and become a multitasking superstar
• starting conversations, making connections, and efficiently serving each customer will be your expertise.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoW. So what can you expect as a Customer Experience Associate

• Customer Service Expert at the Exchange?

Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them Complete transactions accurately and efficiently while engaging customers in appropriate conversation Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications Able to learn and adapt to current technology needs Able to stay calm when customers are stressed or upset Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Cash handling experience preferred Excellent communication skills Basic computer skills Retail experience preferred We offer the following benefits for this position: Holiday Premium Pay (Double Pay) Mass Transportation Reimbursement Associate Transfer Program (ATP) Paid Military Leave Personal Accident Insurance FMLA & Administrative Leave Paid Parental Leave Employee Assistance Program (EAP)

• Some of the benefits listed above are subject to specific shifts and approvals per internal policies.

Please contact HR for details. Facility Name Travis Main Store Job Grade 1 Job Tier 0 Career Area Retail Operations Supervisor No Who We Are The Army & Air Force Exchange Service, also known as "the Exchange", is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve. Our Focus We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families. Job Qualifications Completion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements Candidate must be 21 years old. Must have morning availability from 9:00am

• 3:00pm Monday to Friday and rotating weekends.

Schedules are subject to change based on operational needs. Salary Minimum $16.90 Salary Maximum $22.91 Number of Positions Remaining 1 Job Expires 23-May-2026