Customer Experience Specialist

Description:

Customer Experience Specialist -

Highmark Companies Pay:

$50K - $55K At Highmark Companies, you'll be the friendly face — and voice — that sets the tone for every client relationship. You'll connect with prospects quickly and warmly, helping them feel at home from their very first interaction. Whether you're chatting on the phone, responding to emails, or greeting someone in person, you bring energy and care to every touchpoint. What Highmark Offers Competitive Salary — Starting at $50,000 Health Insurance — Company pays 100% of employee premium Health Savings Account Dental & Vision Life Insurance Long-Term & Short-Term Disability Insurance 401K + Company Matching 8 Paid Holidays Flexible, Generous PTO Policy Profit Sharing Employee Discount Programs Paid Employee Referral Program Regular business hours of operations, Monday through Friday 8:00 a.m. to 4:30 p.m. A collaborative, upbeat team culture within a growing multi-division company Responsibilities Respond to all phone, email, and website inquiries within 24 hours — qualifying prospects and routing them to the right team member. Keep our client database, email inboxes, and sell sheet inventory organized and up to date so every department has what they need. Create a warm, welcoming experience at front desk for clients, teammates, and vendors — whether in person, over the phone, or via email. Help select personalized client gifts, send welcome emails to new leads, and support neighborhood mailers to keep relationships strong at every stage. Keep conference rooms tidy and calendars managed so meetings run without a hitch. Partner with HR to give new hires a warm, on-brand welcome, and help gather client feedback through surveys and Google Reviews. Jump in on lead-generating events, support the marketing team, and take on special projects and other tasks as needed. What We're Looking For At least 2 years of experience in a customer-facing role is highly preferred — you know how to read a room and make people feel welcome Exceptional verbal and written communication skills, including being genuinely great on the phone Highly accurate data entry and strong computer proficiency A natural multi-tasker who can stay organized and composed when things get busy Someone who takes initiative, works independently, and brings a positive attitude every single day Embodies the five Highmark core values:

Trustworthy, Intentional, Driven, Humble, and Wise Requirements:

Minimum 2 years of experience in a customer service or client-facing role highly preferred. Highly proficient in building relationships and delivering a positive experience at every interaction Strong organizational skills with highly accurate data entry and computer proficiency Exceptional interpersonal, verbal, and written communication skills Ability to problem-solve and multi-task effectively in a fast-paced environment Ability to work independently and collaboratively depending on the task Valid driver's license and ability to pass a background check