Customer Retention Specialist - American Family Team Member

Customer Retention Specialist - American Family Team Member Full-Time This is a full-time career opportunity with Rick DeKoter American Family Agency , designed for someone who wants to build a long-term career in the insurance industry. You will receive structured training, hands-on coaching, and a clear path to grow professionally in a team-focused environment. Benefits Paid time off (PTO) and paid holidays All training and licensing paid for by the agency $150/month stipend toward Health insurance OR 401(k) offered by the agency Position Overview The Customer Retention Specialist plays an important role in supporting the daily operations of the agency by helping ensure customers receive prompt, professional, and accurate service. This position is ideal for someone who is customer-focused, organized, and able to support both customer needs and team workflows in a fast-paced insurance office. Responsibilities Answer incoming calls and greet walk-in customers in a professional and friendly manner Assist customers with policy questions, billing inquiries, and coverage changes Process policy endorsements, payments, and other administrative tasks Follow up on customer requests and ensure timely resolution of issues Generate referrals and support the sales team with leads Maintain accurate customer records in the agency management system Participate in community events and agency marketing initiatives Qualifications Previous customer service experience required; insurance industry experience preferred Strong verbal and written communication skills Ability to multitask in a fast-paced environment Detail-oriented with strong organizational skills Proficient with computers and willing to learn new software Property & Casualty license required or willingness to obtain Compensation $60,000-$70,000 Compensation includes a performance-based commission structure. Additional compensation details can be discussed during the interview process.