Customer Service - Fraud Prevention

Customer Service - Fraud Prevention at SilverSearch, Inc. Customer Service - Fraud Prevention at SilverSearch, Inc. in Carter Lake, Iowa Posted in about 17 hours ago.

Type:

full-time

Job Description:

5 days onsite Monday-Friday 8-5pm W2 contract The Fraud & Dispute Associate supports card dispute and chargeback programs across debit, credit, and prepaid portfolios. This role is responsible for investigating claims, evaluating dispute processing options, and determining the most effective path to resolution while delivering a strong customer experience. Responsibilities Investigate, evaluate, and process card disputes and chargebacks, including contacting cardholders to review potential fraud activity. Follow compliance and verification procedures to securely handle cardholder information while staying current on network regulations and internal guidelines. Monitor systems for suspicious card activity and provide excellent service through inbound and outbound communication with customers and stakeholders. Manage case timelines according to regulatory requirements and service standards, accurately documenting cardholder, transaction, and case details in internal systems. Respond to inquiries from internal and external partners regarding dispute requirements, system processes, case status, and the dispute lifecycle. Qualifications High school diploma or equivalent required. 0-2 years of experience in financial services, fraud, disputes, or customer service (military experience considered equivalent).