Customer Service-Hourly

#IND EH1 #

LI-DNI Position:

Customer Service Representative Job Classification:

Office, Hourly Reports To:

Regional or Local Manager, Customer Service Location:

LEER Group -

Site Specific Date:

April 11, 2023 About LEER Group, LLC.

http:

//www.leer.com/ COMPANY

BACKGROUND

LEER GROUP is North America's largest manufacturer and supplier of fiberglass and aluminum truck caps and tonneaus for residential and commercial applications. The group is comprised of eight companies: LEER, Snugtop, Bedslide, Pace Edwards, Century, Raider, and StateWide Windows. Together, these companies have manufacturing plants in Pennsylvania, Indiana, Washington, and Oregon, and sell through more than 1,300 independent dealers to individuals, small businesses, exporters, new car and truck dealerships, and fleet operators. Founded in the late 1960s, LEER is the most widely recognized brand name in the truck cap industry and the number-one selling brand of pickup truck caps and tonneau covers in the country. LEER truck caps are custom-manufactured in Indiana, and Pennsylvania and delivered to more than 800 independent LEER retailers. The industry leader in innovation, quality and customer service, LEER offers the industry's most complete selection of truck caps for consumer and commercial use, fiberglass tonneaus, retractable tonneau covers, and a soft roll-up cover. With its wide range of products, dozens of standard and optional features, and its partnerships with racking and storage solutions companies such as Thule, LEER offers products that appeal to a large and diverse customer base. Customized ordering ensures LEER can create a truck cap or tonneau for urban or rural use that appeals to families, hunters and fishermen, cyclists and boating enthusiasts or anyone who needs a stylish, well-built cargo solution. For its commercial and fleet customers, LEER offers truck caps customized with dozens of trade-related options and storage systems. A subsidiary of J.B. Poindexter, a privately held diversified manufacturing company, LEER Group offers a vast variety of career opportunities, internally as well as within the J.B. Poindexter family of companies. We offer competitive salaries and progressive benefits including health, dental, vision, life insurance, disability plans, 401K, paid time off, tuition reimbursement and more. We pride ourselves in team member development, performance, recognition, and a culture of diversity and respect. Whether you are taking the next step of your career or just beginning, joining LEER Group's winning team means being part of a great home away from home. You will be challenged. You will be proud.

Overall Responsibilities:

The Customer Service Representative (CSR) fields calls from customers to process orders and works to resolve issues they raise concerning orders, shipments, or billing. A successful CSR must understand the TAG business, so they can resolve various types of customer issues. Customer Service Representatives mu...