Customer Service & Logistics Manager

Job Summary Provides administrative, clerical, and operational support to all staff, and assists in coordinating all aspects of daily operations, including recording and reporting data. Customer Service via phone, email and customer account management are core components of position. Expected 40-45 hours per week to complete all operational and administrative tasks. Hours of operation range from 5AM to 5PM, Monday to Friday. Occasional Saturday work will be available/required. Job Duties and Responsibilities To perform this job successfully, an individual must have experience with Microsoft Windows, Microsoft Office, and customer service interactions. Experience with Quickbooks is a plus. Will need to learn our proprietary CRM system for routing and customer management Assists in troubleshooting and resolving service, and operational issues Answer phones and email from customers for tasks including: New Customer Setup Customer billing Receiving Payments Customer Issues Uses software tools to manage a variety of tasks, such as: Accounts billable & receivable Customer setup, routing, dispatching, and billing Customer service/setup issues Route information Creates, distributes, and closes-out route sheets and customer tickets on a daily basis Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements Dispatches and manages Driver route assignments and customer tickets Communicates with other Director of Operations about operations and/or dispatch issues Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues Communicates with customers about service, billing and accounts receivable issues as needed Monitors driver and staff time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60-hour rule) Documents and maintains records required by regulatory agencies such as the Department of Transportation Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets) Management of incoming/outgoing mail and bank deposits Short Overview RAD Curbside is seeking a full-time Administration & Logistics Manager in

Afton, WY:

F/T (40-45hrs) Hourly or Salaried position, Pay D.O.E. responsible for office management/administration, billing, customer accounting management, routing & operations coordination. Typically (5) 8-hour days Monday-Friday. Paid vacation and health, dental, vision and 401k benefits available.

Pay:

$20.00

• $24.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person Customer Service & Logistics Manager 4.7 4.7 out of 5 stars Afton, WY 83110 $20

• $24 an hour
• Full-time RAD Curbside, Inc 3 reviews $20
• $24 an hour
• Full-time Job Summary Provides administrative, clerical, and operational support to all staff, and assists in coordinating all aspects of daily operations, including recording and reporting data.

Customer Service via phone, email and customer account management are core components of position. Expected 40-45 hours per week to complete all operational and administrative tasks. Hours of operation range from 5AM to 5PM, Monday to Friday. Occasional Saturday work will be available/required. Job Duties and Responsibilities To perform this job successfully, an individual must have experience with Microsoft Windows, Microsoft Office, and customer service interactions. Experience with Quickbooks is a plus. Will need to learn our proprietary CRM system for routing and customer management Assists in troubleshooting and resolving service, and operational issues Answer phones and email from customers for tasks including: New Customer Setup Customer billing Receiving Payments Customer Issues Uses software tools to manage a variety of tasks, such as: Accounts billable & receivable Customer setup, routing, dispatching, and billing Customer service/setup issues Route information Creates, distributes, and closes-out route sheets and customer tickets on a daily basis Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements Dispatches and manages Driver route assignments and customer tickets Communicates with other Director of Operations about operations and/or dispatch issues Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues Communicates with customers about service, billing and accounts receivable issues as needed Monitors driver and staff time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60-hour rule) Documents and maintains records required by regulatory agencies such as the Department of Transportation Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets) Management of incoming/outgoing mail and bank deposits Short Overview RAD Curbside is seeking a full-time Administration & Logistics Manager in

Afton, WY:

F/T (40-45hrs) Hourly or Salaried position, Pay D.O.E. responsible for office management/administration, billing, customer accounting management, routing & operations coordination. Typically (5) 8-hour days Monday-Friday. Paid vacation and health, dental, vision and 401k benefits available.

Pay:

$20.00

• $24.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person