Customer Service Manager

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NORTHAMPTON

Customer Service Manager The Customer Service Manager will provide a high level of service to River Valley Co-op\'s internal and external customers and will be responsible for building and maintaining a positive image for our co-op. The Customer Service Manager will be responsible for maintaining prompt, friendly, courteous customer service, and establishing relationships with consumers and employees by providing direct management of customer service operations. They will be responsible for consistent communication, coaching, training, and actionable accountability. Additionally, the Customer Service Manager will also help initiate and maintain engagement through positive influence. Qualifications

ESSENTIAL

Previous management experience. Four (4) years related experience and/or training; or equivalent combination of education and experience. Outstanding customer service skills. Practical communication skills in English. Flexible - willingness to be open, to learn, and to take on new responsibilities. Demonstrate objectivity, neutrality, and calm. Demonstrate accuracy and thoroughness. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to understand and use calculations needed to set pricing to achieve margin goals, manage payroll, project sales, and manage department expenses. Ability to effectively present information and respond to questions from groups of managers, committees, suppliers, customers, and staff. Ability to read and comprehend instructions. Ability to work as a collaborative team player. Ability to follow through on systems, procedures, and policies. Ability to work efficiently and safely in a fast-paced environment. Ability to be flexible and to adapt to changing conditions quickly. Ability to manage time with consistent weekly deadlines for reporting and other time-sensitive assignments. Ability to use computers and applicable software and programs, specifically Microsoft Office and Google Suite. Demonstrated ability to work with customers and co-workers from various cultural backgrounds. For more details and full job description please see website. Active Filters Customer Service Manager Northampton, MA Clear All Apply