Customer Service Manager - IWAE

We're looking for a Customer Service Manager to join our online retail team. At our company, we take our customers seriously, but we also know how to have fun. We're looking for a candidate who shares our passion for sales and Customer care and can bring their unique personality to the team.

Customer Service Manager Job Responsibilities:

Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Maximizes customer operational performance by providing help desk resources and technical advice. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. Manages customer service staff, communicates job expectations, and performs appraisals and job reviews. Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results. Implements production, productivity, quality, and customer-service standards. Contributes customer service information and recommendations to strategic plans and reviews. Audits customer service procedures and trends and determines system improvements. Enforces company policies and procedures. Determines customer service requirements by maintaining contact with customers and visiting operational environments. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations. Customer Service Manager Qualifications /

Skills:

Customer service skills Process improvement Strong decision-making skills Managing processes Staffing Planning Tracking budget expenses Analyzing information Developing standards Help desk experience

Education and Experience Requirements:

High school diploma or equivalent Experience in customer service

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Shift:

8 hour shift Day shift Morning shift

Experience:

Customer service: 2 years (Required)

Language:

English (Required) Ability to

Commute:

Hickory, KY 42051 (Required) Ability to

Relocate:

Hickory, KY 42051: Relocate before starting work (Required)

Work Location:

In person