Customer Service Representative / Dispatcher Plumbing Office

Customer Service Representative / Dispatcher•Plumbing Office Pirates Plumbing Palm Harbor, FL Job Details $35,000•$42,000 a year 7 hours ago Benefits Paid time off Qualifications Phone communication Dispatching CRM system proficiency Appointment scheduling Communication skills Entry level Client interaction via phone calls Full Job Description Customer Service Representative (CSR) / Dispatcher•

Plumbing Office Location:

In Office Schedule:

Monday-Friday Pay:

$35,000•$42,000 per year + $5 per completed booked call Position Overview Pirates Plumbing is hiring a dependable CSR / Dispatcher to answer inbound calls, schedule service appointments, and support dispatch operations. This is a fast-paced, performance-driven position focused on customer communication, organization, and booking efficiency. Responsibilities Answer inbound customer calls professionally and efficiently Follow company call scripts and procedures Schedule and reschedule service appointments Maintain schedules within our CRM system (FieldPulse) Communicate with technicians and customers throughout the day Enter accurate customer notes and job information Assist with dispatching and daily office operations Help keep the schedule full and organized Performance Expectations Strong call-to-booking conversion Consistent script adherence Professional communication with customers and team Reliable attendance and follow-through Ability to multitask in a fast-paced environment Qualifications Customer service, dispatch, scheduling, or call center experience preferred Strong phone and communication skills Organized and detail-oriented Comfortable using computers and CRM systems Home service industry experience is a plus Compensation & Benefits Base salary: $35,000•$42,000 depending on experience Additional $5 bonus per completed booked call Paid Time Off Opportunity for growth and performance-based increases E04JI802s4ap4096gq3