Customer Service Representative

We are looking for a Customer Service Representative to support billing, account administration, and customer communications for a water services operation in Northern NJ. This contract opportunity with permanent potential is ideal for someone who combines strong service instincts with careful attention to detail in a fast-paced environment. The person in this role will help maintain accurate customer records, address billing concerns, and assist with operational tasks that support reliable service delivery.

Responsibilities:

• Manage billing data for assigned accounts, keeping customer records current, complete, and accurate across finance and service systems.
• Respond to customer questions by phone and other channels, providing clear guidance on invoices, account activity, and service-related matters.
• Create, update, and maintain customer accounts within billing and financial applications while ensuring information is entered correctly.
• Investigate discrepancies in billing or service records, determine root causes, and take appropriate action to resolve issues independently.
• Process a large volume of account and transaction activity with a high degree of precision and consistent follow-through.
• Prepare and distribute customer notices, including delivering door tag communications at service locations when required.
• Support finance-related software administration, including customer information and meter management tools used for daily operations.
• Assist with bill generation, distribution activities, vendor coordination, inventory tracking, calibration scheduling, meter reads, and related recordkeeping.
• Participate in standby coverage and emergency response as needed, including availability for evenings, weekends, holidays, and outdoor assignments.