Customer Service Representative

We're seeking a detail‑oriented Customer Service Representative who thrives in a high‑volume call center environment and is passionate about delivering excellent customer experiences. What You'll Do Serve as the first point of contact by handling high‑volume inbound calls (with some outbound follow‑up calls) Answer questions related to prior authorizations , general inquiries, and confidential information Accurately enter and update customer information across multiple systems Track and document customer interactions using various programs and tools Maintain professionalism, empathy, and efficiency on every interaction Meet performance standards focused on quality, accuracy, and productivity (typically 50-100 calls per day, depending on complexity) What We're Looking For Strong commitment to exceptional customer service High attention to detail with the ability to enter data accurately Comfortable navigating and switching between multiple computer systems Ability to remain calm, focused, and professional in a fast‑paced environment Required Qualifications 1+ year of recent call center experience (within the last 2-3 years) Experience handling high‑volume calls Typing speed of 30 WPM or higher Solid computer literacy and technical aptitude Key Skills Customer Service Call Center Operations Data Entry Computer Literacy Job Type & Location This is a Contract to Hire position based out of Plymouth, MI. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Plymouth,MI.

Application Deadline This position is anticipated to close on May 15, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.