Customer Service Representative

Our company is looking for an experienced and capable Customer Service Representative who will work directly with our clients and will be responsible for answering any questions related to our products. Experience with the waste industry is not required.

Essential Job Functions:

• Serves visitors by greeting, welcoming, and directing them appropriately
• Notifies company personnel of visitor arrival
• Informs visitors by answering or referring inquiries
• Directs visitors by maintaining employee and department directories
• Calculate costs for drivers based on vehicle weight
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations
• Monitor outside vehicles in the yard
• Answer phone calls and provide customers with accurate information and willingness to help solve problems
• Maintain regular and reliable attendance and presence at work
• Contributes to team effort by accomplishing related results as needed
• Enter accurate customer data (including customer, address, credit card) into the computer system while taking orders
• Work with customers to solve basic issues without management intervention
• Report customer complaints and issues to the proper team members to facilitate issue resolution
• Assist with the scale during high volume times and on Saturdays as needed
• Utilize idle time to generate and cultivate leads
• Protect business by maintaining confidential information
• Maintain regular and reliable attendance and presence at work
• Must possess excellent interpersonal skills
• Effectively perform responsibilities under a high level of stress
• Operate in a constant state of alertness and safe manner
• Perform other duties as assigned by management
• Demonstrate professionalism; be courteous and friendly to customers and co-workers at all times Qualifications/Experience/Education
• This position prefers a minimum of a high school education and preferable 1-3 years of position related experience
• Excellent communication skills
• Basic computer skills (Microsoft Excel / Microsoft Word / Microsoft Outlook)
• Organizational skills
• Ability to multi-task By applying for this position, you acknowledge that you have viewed and agree to our Alternate Dispute Resolution Agreement located at http://www.

ewsrecycle.com/altdispute

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person