Customer Service Representative

Overview Join our dynamic team as a Customer Service Representative and become the friendly, professional face of our organization! In this vital role, you will deliver exceptional support to our customers, ensuring their needs are met with enthusiasm and efficiency. Your positive attitude and organizational skills will help create a welcoming environment, whether answering multi-line phone systems, managing front desk operations, or assisting with administrative tasks. This paid position offers an exciting opportunity to develop your office management expertise while making a meaningful impact on our clients' experience. Duties Answer incoming calls using multi-line phone systems with professionalism and courtesy, providing prompt assistance or directing inquiries to the appropriate departments Greet visitors at the front desk, verify appointments, and manage check-in procedures in a friendly manner Maintain accurate data entry records using computer literacy skills, including Microsoft Office and Google Workspace applications Handle clerical tasks such as filing, proofreading documents, and managing correspondence to support office operations Assist with calendar management and scheduling appointments for team members or clients Support office management activities by organizing files, managing supplies, and ensuring the smooth flow of daily operations Provide excellent customer support through clear communication, active listening, and problem-solving to address client needs effectively Requirements Proven experience in office management, clerical work, or customer service roles with strong organizational skills Proficiency in computer skills including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry software Experience with multi-line phone systems and phone etiquette to handle high call volumes professionally Bilingual abilities are highly desirable to serve diverse client needs effectively Knowledge of QuickBooks or bookkeeping experience is a plus for handling basic financial transactions Previous experience as a dental or medical receptionist or personal assistant is advantageous Excellent typing speed and accuracy alongside organizational skills to manage multiple tasks efficiently Strong communication skills with a friendly demeanor and ability to proofread documents carefully Ability to prioritize tasks effectively using time management techniques in a fast-paced environment Embark on a rewarding career where your organizational talents and customer service skills make a real difference! We are committed to fostering an inclusive environment that supports your professional growth while providing comprehensive training opportunities.

Pay:

$22.00 - $24.00 per hour

Work Location:

In person