Customer Service Representative

Customer Service Representative Summary :

We are seeking a highly organized, reliable, proactive, and personable Customer Service Representative to join our team. In this key support role, you will be the friendly voice and often first point of contact for our clients. You will be responsible for incoming calls, providing exceptional customer service and follow through, and supporting our sales team by following up on proposals to help move projects forward to completion. This is an ideal position for someone who is organized and detail oriented, enjoys working with customers, and is comfortable following up professionally to help close deals. We are a proud family-owned and operated construction company, and we believe in building not just structures, but also careers. As a valued team member, you'll have access to unparalleled growth opportunities designed to advance your professional journey. Our supportive environment fosters continuous learning, collaboration, and recognition. Join us to construct a rewarding future with a company that invests in your potential and values your contributions like family. We have been in business for 40+ years, work year-round, have an A+ Accreditation with the Better Business Bureau, offer 401K, health insurance, bonus opportunities and other benefits. We have high standards and expect employees to uphold our excellent reputation, have a positive attitude, and high energy.

Responsibilities :

Answer and manage all incoming phone calls, emails and website inquiries in a professional and friendly manner Provide excellent customer service to clients, homeowners, and co-workers Follow up on proposals and quotes sent by the sales/estimating team Keep customers updated on project status, timelines, and next steps Build and maintain strong client relationships throughout the sales and pre-construction process Schedule appointments, site visits, and consultations as needed Prepare and send contracts, change orders, invoices and other project documentation Work closely with salespeople, project coordinator, and management Maintain accurate records and notes in our CRM / job management system Handle customer inquiries, concerns, and requests promptly and effectively Provide marketing support through material creation and social media posts Handle homeowner complaints or issues, escalating complex matters to the appropriate manager when necessary Educate homeowners on project processes, timelines, and expectations to ensure transparency and satisfaction Collect and document client feedback to improve service quality and project outcomes

Qualifications:

Education:

High school diploma or equivalent required

Experience:

1-3 years of experience in customer service, or a related role, preferably in the residential construction industry Strong organizational and time-management skills with the ability to prioritize tasks effectively Excellent verbal and written communication skills for interacting with homeowners, team members, and stakeholders Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and project management software (e.g. Buildertrend, Acculynx or similar). Ability to work independently and collaboratively in a fast-paced environment Problem-solving skills with a customer-focused mindset

Attributes:

Professional demeanor, attention to detail, adaptability, and a positive attitude

Requirements:

Valid driver's license and ability to travel to residential job sites and suppliers as needed

Working Conditions:

Primarily office-based with occasional visits to residential construction sites Standard work hours with potential for overtime as needed Ability to handle high-pressure situations and manage multiple priorities

Benefits:

Competitive salary commensurate with experience Health and dental insurance Paid time off Opportunities for professional development and career growth Supportive and collaborative team environment

Job Type:

Full-time Pay:

$15.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off

Compensation Package:

Bonus opportunities Ability to

Commute:

Burlington, WI 53105 (Required)

Work Location:

In person