Customer Service Representative

Customer Service Representative WEL Companies, INC - 3.1 De Pere, WI Job Details Full-time 9 hours ago Qualifications Sales High school diploma or GED Appointment scheduling Freight Account management Full Job Description

POSITION SUMMARY

As a Customer Service Representative, you will be responsible for providing exceptional customer service to customers. You will handle inquiries via phone, email, and web portals. Addressing concerns, resolving issues, and providing solutions in a prompt and accurate manner. Your goal is to ensure a positive customer experience and ensure our drivers have all the correct information to pick up and deliver on time.

Job Details:

Job Shift:

Full Time - Monday thru Friday - Day shift with Saturday morning and holiday rotation

ESSENTIAL FUNCTIONS

Accept all load tenders via EDI or other means directed by the customer. Accept EDI and manual Updates via innovative and Freight Science Build loads with accurate information. Set all appointments with accurate transit time and information. Work reschedules and escalate any issues to the customer service manager. Trailer pool management for assigned customers. Ensure ALL temps are in the loads correctly. Manage and work the customer service mailbox. Update website portals as required. Track Freight and call out lates. Work with the ops team to provide solutions. Build loads and appoint loads within 2 hours of acceptance. Check to ensure that appropriate actions were taken to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Solicit sale of new or additional freight. Recommend improvements in service or billing methods and procedures to prevent future problems. Monitor and maintain superior service levels. Other duties as assigned. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SKILLS & ABILITIES

Education:

High School Diploma or equivalent; required

Experience:

1+ years of transportation preferred. Customer service or account manager experience required.

Computer Skills:

AS400 experience; a plus Microsoft Office Suite, Innovation Able to learn and use proprietary software.

WORK ENVIRONMENT

An office environment in a controlled atmosphere building About WEL Companies, Inc. In 1975 Wally Tielens and his son, Bruce had a simple vision for a family business that quickly grew into an industry leading refrigerated trucking business. What began as a two-truck business soon blossomed into more than 400 trucks and 700 trailers that provide award winning nationwide service to some of the largest companies in the food, beverage, and dairy industries. Certified for ELDT training with the FMCSA in Wisconsin and Florida SmartWay Transport Partner & Recognized by The U.S. Environmental Protection Agency Ranked in the top 15 of Fueloyal.com Top 25 Refrigerated Companies Home to 62 members of the Wisconsin Motor Carriers Presidents Safe Drivers Club Top 250 Fleets in America - Commercial Carrier Journal 2022 Premier Carrier - FourKites Tyson Foods 2022 Premier Carrier of the Year We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type:

Full-time Work Location:

In person