Customer Service Representative Windows & Doors

Customer Service Representative - Windows & Doors

EUROCRAFT - 4.0

Medley, FL Job Details Full-time $20 - $22 an hour 9 hours ago Qualifications Foreign language proficiency Computer operation Spanish Computer literacy English Attention to detail Computer skills Full Job Description We are looking for an experienced Customer Service Representative to join our team. This position is ideal for someone who has strong customer service skills, understands the window and door industry , and can communicate professionally with dealers, contractors, homeowners, and internal departments.

The right candidate must be organized, detail-oriented, and comfortable handling customer inquiries, order updates, service requests, and follow-ups in a fast-paced environment. Responsibilities Answer customer calls, emails, and inquiries in a professional manner Assist customers with order status, product questions, service requests, and general support Communicate with dealers, contractors, homeowners, and internal departments Follow up on pending issues and ensure customers receive timely updates Review customer information, quotes, orders, and service details for accuracy Help coordinate communication between sales, production, service, and delivery teams Maintain accurate notes and records in the company system Provide excellent service while representing the company in a professional way Requirements Minimum 3 years of customer service experience required Minimum 2 years of experience in the window and door industry required Strong confidentiality record. Strong knowledge of windows, doors, impact products, or construction-related products preferred Strong communication and problem-solving skills Must be organized, reliable, and detail-oriented Comfortable using computers, email, and company software systems Bilingual English/Spanish Preferred Experience Previous experience working at Home Depot , Lowe's, or another home improvement / building materials retailer Experience with window and door quotes, orders, service claims, or installation coordination Experience in manufacturing, construction, or dealer support environments What We're Looking For We are looking for someone who is professional, patient, and experienced in handling customers. This person should understand the importance of follow-up, clear communication, and helping customers get accurate information quickly.

Pay:

$20.00 - $22.00 per hour

Work Location:

In person