Customer Service Representative

Description We are looking for a Customer Service Representative to join a team in Alexandria, Virginia in a contract position with the potential to become permanent. This role focuses on creating a positive customer experience by handling service-related inquiries, scheduling appointments, and supporting day-to-day call center activity. The ideal candidate is comfortable in a fast-moving environment, communicates with professionalism and empathy, and takes pride in delivering reliable service that encourages customer loyalty.

Responsibilities:

• Manage a high volume of inbound and outbound calls to assist customers and secure service appointments.
• Speak with customers in a confident, courteous manner that builds trust and supports a strong brand experience.
• Address questions, concerns, and service requests promptly while working toward effective resolutions.
• Record and maintain accurate customer details, service notes, and scheduling information in the database.
• Support daily booking targets for service opportunities, tune-ups, and inspection-related calls.
• Take part in coaching, training, and call practice sessions designed to improve appointment conversion and service quality.
• Follow established procedures for handling complaints and ensure issues are resolved in a timely, customer-focused manner.
• Contribute to additional team initiatives and assigned projects as needed by management. Requirements
• Prior experience in customer service or a call center environment handling both incoming and outgoing calls.
• Ability to manage a large call volume efficiently while maintaining accuracy and professionalism.
• Strong verbal and written communication skills with a clear, customer-friendly approach.
• Proven ability to stay organized, follow through on tasks, and manage multiple priorities.
• Comfortable using customer databases or order entry systems to update records and document interactions.
• Demonstrated skill in building rapport, showing empathy, and creating a positive customer experience.
• Ability to work effectively in a fast-paced, goal-oriented setting while contributing to team success.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .