Customer Service Representative

Job Summary We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures every customer feels valued, supported, and satisfied. Your energy and positive attitude will drive excellent service experiences, helping to build lasting relationships and promote customer loyalty. This paid position offers an exciting opportunity to develop your communication skills, enhance your office management abilities, and thrive in a fast-paced environment. If you're passionate about helping others and eager to grow professionally, we want to hear from you! Duties Greet customers warmly in person and over the phone, providing professional and courteous service at all times Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel Assist customers with inquiries, product information, appointment scheduling, and issue resolution Maintain accurate records through data entry, filing, and updating customer information in our agency management system Support office operations by handling clerical tasks including proofreading documents, managing calendars, and organizing files Provide administrative support by managing incoming correspondence, preparing reports, and ensuring smooth daily office functions Collaborate with team members to ensure excellent customer support and uphold high standards of office management Must be willing to work towards obtaining insurance license Skills Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools Excellent organizational skills with the ability to multitask effectively in a busy environment Exceptional phone etiquette and communication skills for professional interactions via multi-line phone systems Previous office or clerical experience including data entry, filing, proofreading, and calendar management Knowledge of Insurance is preferred but not required Strong time management skills with the ability to prioritize tasks efficiently for optimal workflowJoin us in delivering outstanding customer service while advancing your career in a vibrant office environment! We are committed to fostering growth, supporting work-life balance, and recognizing your contributions every step of the way.

Pay:

$15.00 - $17.00 per hour

Benefits:

Health insurance Life insurance Professional development assistance Vision insurance

Experience:

Customer service: 2 years (Preferred)

License/Certification:

Insurance Producer License (Preferred)

Location:

Mechanicsburg, OH 43044 (Required) Ability to

Commute:

Mechanicsburg, OH 43044 (Required)

Work Location:

In person