Customer Service Representative, PepUp

Summary:

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is ran by one person and responsible for the daily activity of the office. Assist customers with any questions regarding their accounts both in person and on the telephone Resolve any complaints by working with other departments to satisfy the customer promptly Researching any customer problems and performing any adjustments to correct the problem Receiving payment on accounts in person and by telephone Reconciliation of customer accounts Performing any customer account maintenance such as, address changes, budget payment and prebuy plans Tracking and recording problem calls Handle mailing daily invoices and the process of month end statements Assist switchboard/receptionist with answering incoming calls Contacting customers to update information and look for opportunities to better serve our customer needs Any general correspondence duties and other job duties assigned by the Customer Service Manager Monitor the tank gauges Verify the petty cash

Skills & Experience:

Proven communication and customer service skills Excellent computer skills Must be organized and detailed oriented Self-motivated Able to respond to customers in a polite and friendly manner Ability to multi-task, prioritize, and manage time effectively High School degree Must be flexible with work hours

Working Conditions & Physical Demands:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and mobile devices. The noise level in the office can be loud. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. The employee will sit and or stand a majority of their shift, view computer screens, paperwork and filing is required. This would require the ability to lift files, open cabinets bending or standing, stoop, and pull, or kneel as necessary. The employee must occasionally pull, lift and/or move objects up to 25 pounds. Assist customers with any questions regarding their accounts both in person and on the telephone Resolve any complaints by working with other departments to satisfy the customer promptly Researching any customer problems and performing any adjustments to correct the problem Receiving payment on accounts in person and by telephone Reconciliation of customer accounts Performing any customer account maintenance such as, address changes, budget payment and prebuy plans Tracking and recording problem calls Handle mailing daily invoices and the process of month end statements Assist switchboard/receptionist with answering incoming calls Contacting customers to update information and look for opportunities to better serve our customer needs Any general correspondence duties and other job duties assigned by the Customer Service Manager Monitor the tank gauges Verify the petty cash