Customer Service Representative

Call Control's Customer Service Representative role is built for individuals looking for stability, growth, and a team they can count on year round. As we continue to grow, we are looking to add multiple Call Center Representatives to our team who are ready to build a long-term career with Call Control. Job Responsibilities Handle inbound, outbound, and chat appointment scheduling for multiple dealership clients while following client-specific guidelines and using various scheduling platforms Develop expertise in one or more key client accounts to deliver consistent, high-level service Understand and meet Call Control's Key Performance Indicators to maintain productivity and performance standards Maintain and update internal customer databases to ensure accurate contact information Complete outbound business-to-business cold calls to schedule demonstrations of Call Control services Participate in team meetings, trainings, and one-on-one coaching sessions with leadership Maintain reliable transportation to and from work Follow all safety policies and procedures Support the training team through shadowing and role-playing activities as needed Requirements Ability to type 35 or more words per minute Previous customer service and office experience Proven ability to de-escalate situations and manage conflict professionally Strong phone presence with excellent organizational, written, and verbal communication skills

Pay:

From $15.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance

Work Location:

In person