Customer Service Representative / Dispatcher (CSR/DSR) at Quality

You're the best at what you do, and you deserve to be part of a team that truly values your skills and dedication. At Quality Plumbing, Heating, Cooling & Electrical, we don't just offer jobs; we provide fulfilling careers with room to grow, opportunities to excel, and a team that feels like family. Who We Are We've been serving East Tennessee for years, and our customers know us for going above and beyond. But what really sets us apart is how we treat our team. We're committed to doing things the right way, inspiring ongoing training and development, and creating a supportive work environment where you can thrive. People join us for the job, but they stay because of the culture, the growth opportunities, and the pride of being part of a company that's making a difference. What We Offer We believe in taking care of our team with competitive benefits and growth opportunities, including: Weekly pay via direct deposit Access to medical insurance Six paid holidays each year Paid vacation time 401(k) retirement plans Optional AFLAC coverage Ongoing training and education to help you advance The Big Task You will support customers and field technicians by scheduling service appointments, dispatching calls efficiently, and ensuring an exceptional customer experience throughout the service process. Key Responsibilities Answer incoming customer calls and schedule service appointments efficiently and professionally. Dispatch technicians and coordinate daily schedules to maximize efficiency. Communicate clearly with customers, dispatch, managers, and field technicians throughout the day. Maintain accurate customer records, work orders, and job information in the dispatching system. Monitor emails, scheduling software, and vendor portals for incoming service requests. Assist in resolving customer concerns in a professional and timely manner. Support daily office operations and maintain organized documentation and data entry. Uphold company values and provide outstanding customer service on every interaction. What We're Looking For Previous customer service, dispatch, or office experience preferred. Experience in the plumbing, HVAC, or home service industry is a plus. Experience with ServiceTitan preferred. Strong communication, multitasking, and organizational skills. Ability to remain calm and professional in a fast-paced environment. Comfortable handling high call volume and computer-based scheduling systems. A team-oriented attitude and commitment to providing excellent customer service. Why This Job Is Different You'll be part of something bigger than just a job. At Quality Plumbing, Heating, Cooling & Electrical, your work will directly impact the success of the company, and you'll feel appreciated by your team and customers alike. Ready to take the next step in your career? Visit [Insert Link to Careers Page] to learn more and apply.

Equal Opportunity Employer Job Type:

Full-time Hourly pay

Work Location:

In person

Pay:

$18.00 - $22.00 per hour

Work Location:

In person