Customer Service Representative

Job Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who enjoy assisting customers and resolving inquiries in a professional manner. HLE Drones is the parent company to www.nuwayag.com, and www.dronedeerrecovery.com. We deal in drones, and the supporting products and services.

Duties:

• Handle inbound and outbound customer calls professionally and efficiently
• Provide accurate information about products and services
• Process orders, returns, and exchanges
• Maintain customer records by updating account information
• Address customer complaints and resolve issues promptly
• Utilize data entry skills to input customer details accurately
• Communicate with customers via phone, email, or chat
• Assist with sales inquiries and promotions

Requirements:

• Proficiency in English
• Strong customer service skills with the ability to analyze and solve problems effectively
• Excellent phone etiquette and communication skills
• Experience in outbound calling is preferred but not required
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail for accurate data entry
• Computer skills required with the ability to navigate a variety of apps that you will be trained in using.

Help a rapidly growing company provide exceptional customer service. Exciting and fun. Fast moving. Watch videos on youtube (https://www.youtube.com/@nuWayAg, https://www.youtube.com/@dronedeerrecovery) to see what kind of a company we are. There's opportunities to grow into management or leadership responsibilities. As a team, we exist to help, lead, and educate the next generation of drone pilots. Join our team as a Customer Service Representative and embark on a rewarding career where you can utilize your communication skills to assist our valued customers. This is not a remote position

• you'd be working with our team in our Dundee, OH HQ headquarters.

Job Type:

Full-time Pay:

$18.00

• $22.

00 per hour

Benefits:

Paid time off

Work Location:

In person