Customer Service Representative

Job Listing ID:

4483921

Job Title:

Customer Service Representative Application Deadline:

05/16/2026

Job Location:

Tillamook

Date Posted:

05/11/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, less than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

•Speak with customers and record ride requests. Assure that all passenger information is accurate to ensure timely, safe and productive passenger service. Assure that accurate system information is given to passenger regarding pick-up times, destination and fare requirements. This may require callbacks to customers to confirm scheduled rides. Operate a high volume multi-line phone system. Assist drivers in the event of mechanical breakdown and/or route delays. Maintain and provide communication with Provider and other agencies as necessary. Perform accurate statistical record keeping for reports on program operation. Track capacity of system versus demand (increases/decreases in rides, turndowns etc.) and report information to supervisor. Interpret map and street data. Give accurate verbal and written directions to customers and drivers. Perform data entry using scheduling software. Identify, troubleshoot, and resolve customer concerns. Provide timely feedback to supervisor regarding service issues and customer concerns. Take on new tasks and processes as assigned. Must contribute to a positive working environment by consistently engaging in courteous behaviors and communications.

REQUIREMENTS

' Strong customer service skills are required to perform this job successfully. An individual must be able to perform each essential duty satisfactorily. ' To perform this job successfully, an individual must be able to multi-task under highly stressful conditions. ' High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience. ' Knowledge of NWR services areas of Tillamook, Benton, Clatsop, Columbia, Lane, Lincoln, Linn, Polk, Marion, Multnomah, Washington and Yamhill Counties boundaries. ' Experience with the most recent version of Windows operating systems and other software programs including, but not limited to, Microsoft Office, Ecolane, Google and Google Earth. ' Read and interpret documents such as maps, safety rules, operating and maintenance instructions, and procedures manuals. ' Write routine reports and correspondence. ' Exceptional communication and interpersonal skills as applied to interactions with co-workers, supervisor, other providers and agencies, to ensure professional, courteous, and empathetic exchanges of information. ' Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. ' Solve practical problems and deal with a variety of situations where limited standardization may exist. Requires ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. ' May require a valid Oregon driver's license. ' Operate office machinery (i.e. copier, fax and scanner)

Job Classification:

Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Driver License Information

Required:

None

Preferred:

Non-Commercial Drivers License Compensation

Salary:

$17.61 to $24.29 per Hour Depending on Experience, Depending on Qualifications

Benefits Offered:

Medical, Dental, Vision, Vacation, Sick Leave, Life Insurance, Short-Term Disability, Long-Term Disability, Deferred Compensation, Retirement Job Requirements

Experience Required:

 At least 1 year

Education Required:

High School Diploma/GED

Minimum Age:

18

Gender:

N/A

Employer Will Perform:

Background Check , DMV records check