Customer Service Representative, Industrial Store

Customer Service Representative, Industrial Store
2850 Stockyard Rd, Missoula, MT 59808 Full-Time Job Description Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Sell welding and safety products and services to customer
Process customer orders and accurately input customer order into the computer
Research products needed for customer special applications
Follow up on customer orders not processed correctly and remedy situation
Keep sales literature current and organized
Perform other tasks as assigned or necessary
Keep accurate cash till and run daily cash reports
Answer customer calls and transfer customers if they need service from someone else
Stock shelves when needed
Communicate with Purchasing Department regarding any special order needs
Issue product sales quotes to customers
Load products into customer vehicle
Adhere to all established procedures, policies and safety rules Assist in making deliveries
Perform other tasks as assigned or needed
Wage $20-$24/Hr DOE Qualifications High school graduate or equivalent
Excellent verbal and written communication skills
Excellent customer service skills
Ability to perform multiple tasks
Good working knowledge of all industrial products and gases a plus
Good working knowledge of all industrial products and gases
Ability to frequently lift up to 50 lbs and occasionally lift up to 100 lbs
Ability to sit, stand, or walk for extended periods of time
Valid driver's license Additional information Norco offers a competitive compensation/benefit package, including: Employee Stock Ownership Plan (ESOP)
Health, Vision and Dental Insurance
Health Savings Account (HSA) Medical and Dependent Care Flex Accounts (FSA)
Life Insurance provided at no cost to employee by Norco
Supplemental Accident, Disease, and Life Insurance options
Employee Tuition Reimbursement
401(k) with Employer Matching
Employee Discount on products sold by Norco Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).
At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live. Norco, Inc is an Equal Opportunity/Affirmative Action EmployerNorco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Norco, Inc is a Drug-Free workplace.