Customer Solutions Representative

Customer Solutions Representative SCM McAllen - 5.0 McAllen, TX Job Details Full-time $46,000 - $58,000 a year 2 hours ago Qualifications Customer relationship building Retail store experience Client services experience within retail industry Customer support Wireless sales Full Job Description SCM McAllen, a sales and business consulting firm in McAllen, seeks a Customer Solutions Representative for our AT&T Retail campaign. Focused exclusively on cell phones and wireless devices, the Customer Solutions Representative engages customers face-to-face in retail environments, delivering exceptional service while driving AT&T solutions. As a Customer Solutions Representative, you'll provide transparent information about AT&T's cell phones and wireless devices inside our retail shop. The Customer Solutions Representative helps customers explore the latest device options from leading brands, resolves any concerns about plans or features, and strengthens their confidence in choosing AT&T as their provider. Functions of the Customer Solutions Representative Greet walk-in clients with energy, then introduce AT&T cell phones and wireless devices that spark friendly sales conversations at the display counter. Translate specs into everyday benefits during in-store talk,s helping guests see how AT&T wireless simplifies life and supports smart sales choices. Personalize recommendations on the spot, making AT&T cell phone options feel accessible and moving guests closer to confident sales moments. Follow up with a friendly message after in-store visits, reinforcing satisfaction and opening doors for future sales of upgraded AT&T wireless devices. Spot lifestyle shifts like a new job or teen driver and warmly suggest AT&T cell phones that fit, creating timely sales opportunities. Keep interactions light at the counter, ensuring every face-to-face touchpoint strengthens loyalty and long-term sales relationships. Education & Experience for the Customer Solutions Representative Previous experience in retail, customer support, or sales is a plus. Presents AT&T smartphones, accessories, and wireless plans with confident, benefit‑driven explanations. Maintains a consistent, professional demeanor suited for guiding customers through device and plan choices. Keeps workflows organized, manages customer details, and reinforces AT&T's service standards.

Job Type:

Full-time Pay:

$46,000.00 - $58,000.00 per year

Work Location:

In person