Customer Success Specialist

Overview Headquartered in Columbus, Ohio, Komar is a market leader in industrial waste and recycling processing solutions. Since 1977, we've provided a full suite of equipment—including compactors, balers, shredders, continuous feed systems, dewatering systems, and organic separation presses—to help customers reduce costs, improve sustainability, and streamline operations. Our portfolio serves a broad customer base of major retailers, grocers, fulfillment centers, manufacturers, municipalities, and waste transfer stations. Komar sells primarily direct to customers and supports its equipment with a robust aftermarket offering, including a large national network of service technicians and a comprehensive parts inventory. Our family of brands includes BACE , Maren Engineering , and PTR Baler and Compactor , giving customers access to industry-leading solutions and service capabilities across North America.

RESPONSIBILITIES

: Manage customer orders from initial placement through delivery, ensuring accuracy and timely fulfillment. Act as the primary liaison between customers, installers, sales, and operations teams to provide updates on order status, shipment/installation schedules, and any delays or changes. Work with the logistics team to assist in the timing of shipments to meet customer's due date of equipment installation. Monitor inventory levels of stock to meet customer demand. When applicable, provide customers with optional equipment that still meets their needs and is in stock for immediate shipment for installation. Address any customer complaints or order discrepancies, working cross-functionally to resolve issues quickly and maintain customer satisfaction. Maintain accurate records of orders, shipments, installations and communications with customers. Strictly follow all protocols, workflows, and procedures established in NetSuite for the Customer Success Specialists role and carry out responsibilities as directed by the supervisor. Identify process improvement opportunities within the fulfillment process to enhance customer experience and operational efficiency. Work closely with production, external installation teams, sales, logistics and service departments to ensure alignment and that customer expectations are met.

REQUIREMENTS

: 2+ years in customer service, order management, or project management, preferably in the recycling or heavy-duty equipment industry. Proficient in ERP systems (e.g., NetSuite), MS Office, and knowledge of inventory and order management systems. Excellent verbal and written communication skills with the ability to handle customer inquiries and external partners professionally. Strong analytical and troubleshooting skills to address order fulfillment issues. Ability to multitask and manage multiple customer orders/installations and priorities in a fast-paced environment. A true team player with a positive attitude and a strong desire to collaborate effectively with others. Must be able to build strong working relationships and be a dependable, supportive teammate. Willingness to follow standardized processes, direction from leadership, and all role-specific functions as defined in the NetSuite system.

BENEFITS

Medical, Vision and Prescription Insurance. Dental Insurance 401(K) Plan with Company Match Generous PTO/Vacation Pay Ten company paid Holidays (eligible at time of hire). Company paid Group Life insurance. Company paid Short-term Disability Company paid Long-term Disability EAP (Employee Assistance Program) LP123

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required)

Manufacturing Customer Fulfilment :

2 years (Required) Account management: 2 years (Required) ERP systems: 2 years (Required)

NetSuite:

2 years (Required) Order management system: 2 years (Required)

Work Location:

In person