Customer Support

Job Description Job #: 205839

Title:

Customer Support

Location:

Stevens Point

Salary Range:

$20/hour

Description:

Customer Support (Call Center)

• Full-Time, $20/hour
• On-Site in Stevens Point

• STARTING

  June 1! Put your Service, Communication and Tech skills to work in this Customer Support role with our client, a well-respected, reputable Stevens Point business!
• This is an on-site position, located in Stevens Point, WI.

Will be taking high volume of inbound phone calls daily to assist customer in areas focused around billing, account maintenance, and eligibility. Duties include: Handling billing inquiries Processing payments Maintaining up-to-date demographic information Updating customer records (email/mailing address, phone number, etc.) Reviewing and confimring customer eligibility upon request to terminate coverage and processing or escalating the requests Providing clear direction and accurate information to customer Following established policy & procedure Accurately documenting customer interactions

Schedule Options:

7:00am-3:30pm, Monday-Friday 7:30am-4pm, Monday-Friday 8:00am-4:30pm, Monday-Friday

• Training will be required at 8:00am-4:30pm, Monday-Friday for the first 2 weeks

Pay:

$20/hour

Length:

Starting June 1 Temporary until approximately March 30, 2027

Requirements:

Proven exceptional attention to detail Tech Savy and ability to learn & navigate computer systems and resources Strong customer service experience (call center preferred) Must be comfortable working with customers over the phone Proven reliability and professionalism For consideration, please forward your resume to stevenspoint@flexstaff.com or apply on-line at www.flexstaff.com Flex-Staff is and Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. #StevensPoint1