Customer Support Specialist

Position Overview This is a high-volume, detail-oriented coordination role supporting a sales territory. The majority of your day will involve order entry, customer communication, and problem resolution — you'll be the operational backbone keeping accounts running smoothly. Essential Job Functions Act as the primary contact for dealer and customer accounts (phone, email). Assist Territory Sales Manager with quoting, tracking, and follow-up on sales opportunities. Create and maintain sales materials (presentations, brochures, etc.). Manage order entry for the Sales Territory Manager. Coordinate with Shipping to ensure on-time delivery and pick-up. Identify efficient shipment methods, considering cost and timing. Manage a high volume of simultaneous customer inquiries across phone and email, prioritizing urgency while maintaining accuracy and professionalism. Balance multiple open orders, quotes, and customer issues concurrently while meeting deadlines and maintaining attention to detail. Adapt quickly to shifting priorities, supply chain disruptions, or urgent customer escalations without compromising service quality. Resolve customer issues by investigating concerns and proposing solutions. Stay informed on product updates and enhancements. Prepare weekly sales reports for the territory. Invoice accounts and follow up on outstanding payments. Uphold professional standards, representing the company with tact and diplomacy. Utilize HubSpot daily for account, quote, and lead management. Align with company mission, values, and safety practices. Perform other duties as assigned.

Requirements:

Knowledge, Skills, and Abilities 2-4 years of experience in customer service, inside sales support, or order management in a B2B or manufacturing environment preferred. Excellent organizational and communication skills (written and verbal). Demonstrated ability to thrive in a high-pressure, deadline-driven environment" and "Proven track record of managing multiple tasks or accounts simultaneously without sacrificing quality. Proven ability to build strong dealer and customer relationships. Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook). Valid driver's license and a clean driving record. Self-motivated, able to work independently and in teams. Willing to travel occasionally. Why Work at Bazooka Farmstar? Medical, Dental, and Vision Insurance 401k Retirement Plan Disability Insurance Life Insurance Employee Assistance Program Flexible Spending Account Paid Time Off Paid Holidays Paid Bi-Weekly or Twice Monthly Bonus Hours hourly only

Safety Shoe Reimbursement Clothing Reimbursement YMCA Discount Training/ Education Reimbursement Leadership Development Program Gamechanger Recognition Program Job Type:

Full-time Pay:

$18.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Will you be able to commute to Washington, IA for this role?

Work Location:

In person