Customer Support Specialist

In healthcare, communication needs to be both efficient and empathetic. We're seeking a Customer Support Specialist to assist patients and clients with scheduling, billing inquiries, and general support. This role is ideal for someone who can manage a high volume of communication while maintaining accuracy, professionalism, and a strong sense of responsibility.

Key ResponsibilitiesHandle inbound and outbound calls related to scheduling, billing, and general inquiriesAssist with appointment coordination and follow-upsMaintain accurate records within EMR/EHR systemsVerify patient information and update records as neededResolve issues or escalate concerns appropriatelySupport administrative tasks such as data entry and documentationEnsure compliance with HIPAA and internal policies