Call Center Manager

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Always be on the lookout for job scams! Learn more about identity theft Opens in new window Help information , opens a new window. Info First Job Previous Job 677 of 6,634 Next Job Last Job Share More Like This Between $70k and $85k Per Year DOE (Depends on Experience) Call Center Manager Can Do Crew Staffing, Inc

Occupation:

Managers, All Other

Location:

Bakersfield, CA - 93308

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

03/20/2026 Positions available: 1

Source:

CalJOBS

Web Site:

CalJOBS Onsite /

Remote:

Work onsite all of the time

Updated:

03/21/2026

Expires:

05/19/2026 Job #: 19844950 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Experience 36 Month(s) Age 18 and up Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Job Description Help for Job Description. Opens a new window. Call Center Manager to run a revenue-driving operation inside a growing HVAC & Plumbing company in Bakersfield. Compensation $70,000 - $85,000 Base + Performance Bonuses Location Bakersfield, CA (On-Site) What this role is really about

• The call board is the front door to revenue
• Booking rate = opportunity
• Conversion = growth
• Coaching CSRs & Dispatch = profit What you'll Own
• Booking rates, call conversion, and revenue per call
• Performance and development of CSR / Dispatch team
• Script optimization, training, and accountability
• Daily operational performance inside ServiceTitan Who This is For
• Lead a high-volume call center or dispatch team
• Background in HVAC, Plumbing, or Home Services (or similar)
• Experience with ServiceTitan (or comparable system)
• Able to improve performance within 90 days Why this role is different
• You're building and optimizing — not maintaining
• Leadership that supports performance and growth
• Clear metrics + bonus tied to results
• Real opportunity to make an impact in a scaling company Can Do Crew Staffing, Inc Is a Private Sector employer https://www.

callcandocrew.com/

Company Profile:

We offer full-service heating, cooling, and plumbing solutions for homes in the Bakersfield area. Whether it's routine maintenance or urgent repairs, our team at Can Do Crew is ready to help. Heating Services When temperatures drop, you need a heating system you can depend on. We provide a variety of heating services in Bakersfield to keep your home warm and efficient. Our heating services include furnace replacements, furnace repairs, and thermostat installations. Plumbing Services From leaky faucets to major plumbing problems, our licensed team provides plumbing services in Bakersfield with fast response times and honest recommendations. Plumbing services we offer include drain cleaning, water heater repair, and toilet repair. Air Conditioning Services You need a reliable cooling system during Bakersfield summers. Our team provides professional air conditioning services in Bakersfield to keep your home cool and energy-efficient when it gets hot outside. Popular AC services include AC repair, AC installation and replacement, and AC maintenance. 20-49 employees Social Links Connect with Can Do Crew Staffing, Inc Other Local Jobs from Can Do Crew Staffing, Inc Help for Other Local Jobs from. Opens a new window. Change to Grid view Play Carousel Previous Slide Next Slide Slide 1 Slide 2 Warehouse Assistant Can Do Crew Staffing, Inc Bakersfield, CA Helpers--Production Workers Regular | $20.00 Hour Preferred Employer 2 weeks ago Must have clean DMV Forklift Certificate required Computer competent Need to be able to lift 50 lbs General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share HVAC Training Technician (T-1) Can Do Crew Staffing, Inc Bakersfield, CA Electrical and Electronics Repairers, Commercial and Industrial Equipment Regular | $17.00-$20.00 Hour Preferred Employer 2 weeks ago

Job Title:

Training Technician (T-1)

Location:

Bakersfield, CA Reports To:

Service Manager /

Lead Technician Job Type:

Full Time Pay Range:

$17-$20 hourly (Depending on Experience)

Position Summary:

The Training Technician is an entry-level position designed for individuals with little to some experience in HVAC, heating, or plumbing. This role is focused on learning the technical, sales, software, and customer service aspects of the trade while receiving hands-on support from experienced technicians and leaders. This is a career-path role with long-term growth opportunities in service, sales, or installation.

Key Responsibilities:

The Training Technician will progressively learn and assist with the following:

Dispatching & Arrival:

Understand daily dispatching process, route management, and timely arrival practices.

Job Preparation:

Review phone call recordings, prior invoices, photos, and estimates to prep for each job.

Client Communication:

Learn how to contact clients through ServiceTitan, confirm appointments, and communicate clearly and professionally.

Software & Documentation:

Add job notes and photos into ServiceTitan Build and present three-option estimates Learn proper use of forms and emailing them Update equipment info and job notes accurately

Sales Process & Presentation:

Present and sell estimates with guidance Offer financing options confidently Learn and role-play

SMART AC

script and presentation

Job Wrap-Up & Payment Collection:

Use wrap-up timer, build invoice summaries, process payments, and finalize job closeouts with client signatures.

Customer Service Excellence:

Practice happy follow-up calls, handle concerns professionally, and build trust with clients.

Career Path:

• Upon successful completion of the training program, candidates may be promoted to a Maintenance Technician (M-1) with continued education and growth potential in sales or installation teams.

Additional Learning & Certification Objectives:

IAQ (Indoor Air Quality) Certification Curriculum IAQ Product Installation Certification DiSC Behavioral Understanding & Application

SMART AC

Script Training & Roleplay Practice Requirements:

Interest in a long-term career in HVAC or Plumbing Coachable and motivated to learn Professional appearance and communication Basic familiarity with tablets or mobile apps Ability to lift 50+ lbs. and work in varied environments

Driver's License & Driving Requirements:

A valid and current California driver's license is required for this position. Employees must maintain a clean driving record that meets the standards outlined in the company's Fleet Usage Policy. Driving records are reviewed upon hire and no less than every six months thereafter. Any employee with a suspended or revoked license must immediately notify management and will be restricted from operating a company vehicle. Continued eligibility to drive a company vehicle is subject to ongoing compliance with vehicle safety and insurance standards.

Please note:

Some promotional opportunities within the company may require operation of a company vehicle. A driving record that does not meet company standards may limit your ability to be considered for promotion.

Dress Code & Professional Standards:

Uniform:

Employees must wear company-provided uniforms and maintain a clean and professional appearance.

Protective Gear:

Proper PPE must be worn at all times as required by job site conditions.

Personal Grooming:

Employees must adhere to company hygiene standards for a professional customer-facing appearance.

Conduct:

Employees are expected to be punctual, respectful, and professional at all times. General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share HVAC Service Manager Can Do Crew Staffing, Inc Bakersfield, CA Installation, Maintenance, and Repair Workers, All Other Regular | $75,000.00-$110,000.00 Year Preferred Employer 8 weeks ago

Job Title:

HVAC Service Manager Reports To:

Operations Manager /

Owner Location:

Kern County, Ca Job Type:

Full-Time| Monday-Friday with rotating availability as needed

Salary Range:

$75,000-110,000 annually (Depending on Experience)

Position Summary:

The HVAC Service Manager is responsible for leading the residential HVAC service team to drive performance, growth, and operational excellence. This position requires a dynamic leader who thrives on achieving goals through hands-on management, coaching, and proactive planning. The Service Manager will oversee team performance, daily operations, revenue generation, employee development, and fleet condition.

Key Responsibilities:

Team Leadership & Development Manage a team of 8-12 HVAC service technicians, ensuring productivity, quality, and morale Conduct daily huddles with the HVAC service team to review goals, performance, and daily schedule Lead weekly team training sessions on technical, sales, and service topics Hold bi-weekly 1-on-1 training/coaching sessions with each technician Promote a culture of learning, safety, and accountability Performance & Revenue Management Monitor and track daily revenue, adjusting tactics to meet targets Maintain and track KPI performance daily, identifying gaps and areas for improvement Set and communicate monthly projections including team goals and stretch goals Monitor dispatch board to optimize technician routes and increase profitability Support technicians with real-time coaching and job support when needed Sales & Forecasting Set daily, weekly, and monthly sales projections in collaboration with management Partner with the CSR/Dispatch teams to ensure alignment with sales objectives Analyze service tickets for missed opportunities and upsells Fleet & Vehicle Oversight Conduct routine vehicle inspections to ensure cleanliness, organization, and mechanical safety Address and report any vehicle maintenance issues to fleet manager or appropriate personnel Enforce proper use and care of company vehicles Recruitment & Staffing Assist with recruiting efforts for new HVAC service technicians Participate in interviews, evaluations, and onboarding process Administrative & Communication Duties Report key metrics to upper management on a weekly and monthly basis Ensure documentation and procedures are consistently followed Maintain communication between field techs, dispatch, and customer service Key Performance Indicators (KPIs): Daily revenue and service ticket averages Technician conversion and upsell rates Callback rates and quality scores On-time job completion and efficiency Monthly team goal attainment Vehicle condition and compliance

Qualifications:

Minimum 5 years of HVAC experience, including leadership/supervisory roles Strong knowledge of HVAC systems, service operations, and troubleshooting Proven experience in coaching, training, and team development Excellent communication, organization, and multitasking skills Working knowledge of dispatch and service management software (e.g., Service Titan)

Driver's License & Driving Requirements:

A valid and current California driver's license is required for this position. Employees must maintain a clean driving record that meets the standards outlined in the company's Fleet Usage Policy. Driving records are reviewed upon hire and no less than every six months thereafter. Any employee with a suspended or revoked license must immediately notify management and will be restricted from operating a company vehicle. Continued eligibility to drive a company vehicle is subject to ongoing compliance with vehicle safety and insurance standards.

Please note:

Some promotional opportunities within the company may require operation of a company vehicle. A driving record that does not meet company standards may limit your ability to be considered for promotion.

Working Environment:

Office and field-based work (70% in office, 30% in the field) Rotational availability to support team needs or emergency issues Fast-paced environment requiring quick decision-making and adaptability General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share See all jobs from Can Do Crew Staffing, Inc Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Compensation and Benefits Help for Compensation and Benefits. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Work Experience Help for Work Experience. Opens a new window. Education and Training Help for Education and Training. Opens a new window. Skills Required Help for Skills Required. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. Occupation Information for Managers, All Other Help for Occupation Information for Managers, All Other. Opens a new window. Other Jobs and Employers Career Ladder Help for Career Ladder. Opens a new window. Personal Requirements Help for Personal Requirements. Opens a new window. Nature of the Work Help for Nature of the Work. Opens a new window. Work Values and Activities Help for Work Values and Activities. Opens a new window. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ] About Sign In / Register Home Site Map Site Search Explore CalJOBS Settings Accessibility Statement Preferred Settings Page Preferences Languages Services For Individuals For Employers Labor Market Mobile App Legal Privacy Statement Terms of Use Disclaimer Equal Employment Opportunity Resources Protect Yourself Assistance CalJOBS Contact Us Statewide Sacramento, CA 94280 Copyright © 1998-2026 Geographic Solutions, Inc. All Rights Reserved. Virtual OneStop® - VOS Sapphire AI v24