Contact Center Supervisor

Now hiring

Contact Center Supervisor Location Eastvale, CA Pay Rate:

$28.00 per hou Start your next chapter with Staffmark, where people come first, and every role makes an impact. Want a Contact Center Supervisor job where you're treated like part of the team, not just part of the process? We're hiring motivated individuals who keep things moving — and we don't take that lightly. Every role makes an impact. Here's what it takes to make yours count. 3-5+ years of contact center experience; 1-2+ years in a leadership role Hands-on experience with Genesys Cloud (PureCloud) or similar platforms Strong knowledge of call center metrics and reporting Proven ability to coach, motivate, and improve team performance Excellent communication, problem-solving, and conflict resolution skills Proficiency with CRM systems and

Microsoft Office Preferred:

Experience in multi-channel environments (voice, chat, email) Familiarity with workforce management (WFM) tools Bilingual skills are a plus

Key Responsibilities:

Lead, coach, and develop a team to meet performance, quality, and customer satisfaction goals Monitor real-time operations using Genesys Cloud (PureCloud) dashboards Analyze KPIs such as AHT, SLAs, adherence, and abandonment rates to drive improvements Conduct call monitoring, quality evaluations, and coaching sessions Handle escalated customer issues and complex problem resolution Support workforce management activities , including scheduling and coverage planning Generate and present performance reports and insights to leadership Partner cross-functionally to enhance processes and customer experience Ensure compliance with company policies and regulatory standards More Than Just a Paycheck. Real support. Real benefits. Real opportunity. Here's the breakdown: Right in the Mix. Work side by side with a team that appreciates what you do. Pay That Adds Up. Competitive weekly pay for your time and talent. Health and Happiness. Medical, dental, vision, and life insurance included. Everyday Extras. Employee discounts that make life a little easier. Growth Ahead. Learn, advance, and keep moving forward. Friendly. Attentive. Solid Team. "The supervisors are such great people — very friendly and attentive" - Jesus, Staffmark Associate Join a Team That Works for You At Staffmark, we're more than just a staffing company—we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go. With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen. Join us and experience the advantage of working with a trusted name in recruiting—because your success is our success.