Call Center Supervisor Confidential Riverside, CA Job Details Full-time $75,000 - $85,000 a year 1 hour ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee discount Qualifications Managing teams in a customer support role Team leadership Coaching Service scheduling Team development Key Performance Indicators Customer engagement Data interpretation CRM system proficiency Call center management Full Job Description Are you a proven call center leader who knows how to drive results, develop people, and create exceptional customer experiences? Do you thrive in a fast-paced service environment where every call represents an opportunity to help customers and grow revenue? We're seeking an experienced Call Center Manager to lead and inspire our Customer Service and Dispatch teams within a rapidly growing HVAC, Plumbing, and Electrical company. This role is critical to ensuring every customer interaction reflects our commitment to service excellence while maximizing booking efficiency, conversion rates, and team performance.

Required Qualifications:

5+ years of call center leadership experience. 3+ years managing customer service teams in HVAC, Plumbing, Electrical, Home Services, Restoration, or other field service industries. Proven experience managing KPIs, coaching teams, and improving operational performance. Strong knowledge of customer service best practices and workforce management. Experience with CRM, scheduling, and service management platforms. Exceptional leadership, communication, and problem-solving skills. Strong analytical skills with the ability to turn data into actionable insights.

Preferred Qualifications:

Experience with Service Titan, House call Pro, Success ware, or similar field service software. Multi-location leadership experience. Experience managing both CSR and Dispatch teams. Bilingual (English/Spanish) is a plus.

PAY TRANSPARENCY

The starting salary for this opportunity ranges from $75k-$85k. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience. We are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

Pay:

$75,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Paid time off Application Question(s):

• Do you have experience with ServiceTitan, Housecall Pro, Successware, or similar field service software?
• Do you have experience managing both CSR and Dispatch teams?
• Do you have experience in the Plumbing, HVAC or Electrical Industry?

Anything you would like us to know for consideration?

Work Location:

In person