Currently seeking a Call Center manager to join our team. You'll play a pivotal role in our team's success by overseeing the coordination and scheduling of service requests with precision and finesse. You'll lead by example, fostering a culture of collaboration, accountability, and excellence within the dispatch team. Your leadership will drive operational efficiency, optimize workflows, and ensure we exceed service level expectations.

Duties/Responsibilities:

Oversee a team Communicate and collaborate with drivers upon their arrival to assign Monitor driver progress along routes and offer assistance as Arrange substitute coverage for absences due to illness from third-party contract drivers or team members. Coordinate the deployment of service technicians to various locations, taking into account factors such as location, required expertise, and job urgency. Act as the main point of contact for clients and technicians, addressing inquiries, providing updates, and resolving any issues that may arise. Maintain and regularly update service records, technician schedules, and client information using our management software. Oversee the progress of service tasks, follow up on pending jobs, and ensure that all service requests are carried out to the satisfaction of the customer. Contribute to the development and implementation of processes and procedures aimed at enhancing service efficiency and quality. Participate in ongoing training sessions to remain informed about industry standards and safety regulations, staying up to date with the latest developments.

Qualifications:

3-5

Years of Leadership Experience:

Seasoned leaders with a proven track record of success in leading teams and driving operational excellence. Prior experience in fast paced, high-volume Dispatching, Call Center and/or Customer Service environments

Servant Leaders:

Those who lead with humility, putting the needs of the team and customers above their own.

Passionate About People:

Individuals who genuinely care about making a positive impact on the lives of others. Hungry to WIN! Ambitious individuals who are driven to achieve excellence and surpass

Collaborative:

We believe in teamwork and recognize that success is a collective effort.

Positive Team Player:

Someone who brings positivity and enthusiasm to the workplace, uplifting those around them.

Customer Relations and Sales Experience:

Experience in building strong customer relationships and driving sales growth.

Takes Initiative:

Proactive individuals who are not afraid to take charge and drive initiatives forward.

Process Oriented:

Detail-oriented individuals who excel at creating and optimizing processes for maximum efficiency.

KPI/Metric Driven:

Those who are results-focused and thrive in an environment driven by key performance indicators and metrics.

PAY TRANSPARENCY

The starting salary for this opportunity ranges from $75k-$85k. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience. We are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

Pay:

$75,000.00 - $85,000.00 per year

Work Location:

In person