Global Debt Relief is a premier merchant cash advance debt relief company dedicated to protecting the backbone of the American economy: business owners. We specialize in debt restructuring and settlement, giving business owners an ethical, transparent alternative to the unmanageable debt cycles that so often trap cash heavy industries like construction, trucking, healthcare, and hospitality. Our mission is to move businesses from daily financial survival to long term stability. Through professional negotiation and honest restructuring strategies, we do more than settle debt. We restore cash flow, protect employee livelihoods, and safeguard the visions that business owners have spent decades building. At Global Debt Relief, integrity is not just our goal. It is our standard. We are growing, and we are looking for a strong Floor Manager to lead our call center team and drive performance. The Role As Floor Manager, you will run the day to day operations of our call center floor. You will lead, coach, and hold a team of representatives accountable to their goals while keeping the floor motivated, productive, and compliant. This is a hands on leadership role for someone who knows how to manage people and get real results, not just watch the numbers. What You'll Do

• Lead and manage the daily performance of the call center floor
• Coach representatives one on one and in team settings to sharpen their skills and results
• Monitor calls and give real time feedback and support
• Track individual and team KPIs and hold the team accountable to targets
• Drive a high energy, results focused environment every day
• Handle escalations and step in on tough calls when needed
• Make sure the team follows company scripts, processes, and compliance standards
• Report on floor performance and find ways to improve it What We're Looking For
• Proven experience managing a team in a call center environment
• A track record of leading people and hitting performance targets
• Experience in debt settlement, debt relief, or financial services is a strong plus
• Strong coaching, communication, and leadership skills
• Someone who can genuinely manage: set expectations, hold people accountable, and lift the whole floor
• Comfortable working on site in a fast paced, high energy environment What We Offer
• $75,000 per year plus performance bonuses
• Room to grow as the company expands
• A team that works hard and wins together Details
• Full time, on site

•

Location:

123 NW 13th Street Suite 202 Boca Raton

FL 33432.

• Schedule:

  Monday to Friday 9am
• 5pm Ready to lead a floor and build a winning team?

Apply today.

Pay:

$70,000.00

• $75,000.

00 per year Application Question(s): How many years of experience do you have managing a team in a call center environment?

Work Location:

In person