Are you looking for a leadership role in a company that makes a positive impact helping the public? Seek no further! We are looking for an experienced Call Center Manager for our unique fast paced medical facility. Here at Life Imaging FLA we do early detection of Heart Disease and Cancer which are Americas #1 and #2 killers finding things as small as a grain of rice decades in advance. Our state of the art technology is generating incredibly high demand and we need help leading our team of 15 highly talented appointment coordinators. There is no cold calling involved and we spare no expense on our quest to save lives by advertising on the major radio, tv, and social media platforms resulting in tons of leads. We are expanding our reach into the Spanish speaking community so Bi-Lingual Spanish speaking candidates is a plus, but not needed. Responsibilities include but are not limited to: Ensuring occupancy levels remain productive Agent schedules are being adhered to Ensure that the Department environment remains positive at all times. Our credo is "If you're not excited you're not invited". Forecasting and data analysis Weekly 1 on 1 sessions with agents to confirm adherence to scripting and/or policies Live appointments calendar management ensuring next day appointments are confirmed and gaps filled in order to meet/exceed daily quotas. Live Dialer management ensuring outbound and inbound campaigns are functional and operating at optimal levels. Live monitoring of services levels to provide the best customer experience by handling leads in a timely manner.

Compensation:

Salary $1,000 -$1250 plus

WEEKLY BONUS

of up to $1,500 in additional income.

Schedule:

Call Center hours of operation are Monday - Saturday; 8am-8pm, and Sunday 10am-8pm. Manager schedules will rotate between 2 other managers to ensure we have leadership coverage at all times including weekends. Managers can choose between 5 day work weeks (8 hours/day), or 4 day work weeks (10 hours/day) Lunch is provided every Saturday!

Job Type:

Full-time Pay:

$1,000.00 - $1,250.00 per week

Benefits:

Employee discount

Experience:

Call Center Supervision:

3 years (Preferred)

Work Location:

In person