Call Center Sales Manager Daso Plastic Surgery - 5.0 Doral, FL Job Details Full-time From $72,000 a year 11 hours ago Benefits Paid time off Flexible schedule Qualifications Spanish Teamwork Managing teams in a customer support role Managing sales strategy or development teams English Sales team management Leadership development Team development Sales coaching Staff training Time-based sales targets Sales leadership Leadership Call center management

Full Job Description Location:

Onsite Compensation:

Starting at 72.000 (base salary + performance bonuses)

Schedule:

Monday to Friday l 11:30 AM - 9:30 PM l and some Saturdays l 11:30 AM - 2:00 PM l At Daso Plastic Surgery , we believe confidence can transform lives. Every call represents the start of a patient's journey — and our call center is where that transformation begins. We're seeking a driven Call Center Sales Manager to lead and develop a team of 30-45 patient coordinators and call specialists handling consultations, appointments, and follow-ups. Reporting directly to the Operations Director , you'll oversee team performance, sales process discipline, and service quality while fostering a results-oriented culture grounded in coaching, accountability, and empathy. Key Responsibilities Lead, coach, and motivate the sales team to achieve monthly goals: consults booked, show rate, conversion to procedure, and revenue. Conduct daily huddles, weekly 1:1s, and pipeline reviews , providing live call coaching, objection handling, and script optimization. Track and analyze KPIs (response time, contact rate, conversion, AOV/revenue, NPS/patient satisfaction) and take timely corrective action. Manage team schedules, forecasting, and reporting to ensure coverage and speed-to-lead. Collaborate with marketing and clinical teams to align offers, promotions, and availability for maximum conversion. Handle patient escalations with professionalism, ensuring trust and satisfaction while meeting business objectives. Identify process gaps and implement improvements that drive higher conversion and retention. Qualifications 2-5 years of experience leading a sales or call center team (healthcare or aesthetics industry preferred). Proven record of meeting team quotas through coaching and performance management. Excellent communication, listening, and leadership skills; high emotional intelligence and patient-first mindset. Data-driven operator experienced with dashboards, pacing, and funnel metrics. Bilingual (English & Spanish) required.

Job Type:

Full-time Pay:

From $72,000.00 per year

Benefits:

Flexible schedule Paid time off Application Question(s): Are you bilingual in English and Spanish? Are you comfortable leading a sales team with monthly targets (consults, show rate, conversion, revenue)? Please confirm your availability for the 11:00 AM-9:00 PM schedule (Monday-Friday) and Saturday 11:30 AM - 2:30

PM Work Location:

In person