Call Center Manager Ox Floors - 3.0 Stuart, FL Job Details Full-time $55,000 - $70,000 a year 1 day ago Benefits Paid time off Qualifications Staff supervision Sales Managing teams in a customer support role Employee relationship building English Metrics Reporting Frontline customer support management Client database systems Team development Data interpretation CRM system proficiency Call center management Team motivation (leadership skill) Team building Full Job Description Duties Supervise and manage the call center team, providing guidance and support to ensure high-quality customer service. Analyze call center metrics and performance data to identify areas for improvement and implement effective strategies. Oversee scheduling and ensure full coverage during operational hours. Develop training programs for staff to improve appointment setting techniques and customer interaction skills. Foster a positive work culture that encourages teamwork, communication, and professional growth. Handle escalated customer inquiries or complaints with professionalism and efficiency. Collaborate with other departments to streamline processes and improve overall customer experience. Monitor staff performance through regular evaluations, providing constructive feedback to enhance productivity. Requirements Proven experience in managing a call center or similar environment. Strong leadership skills with the ability to motivate and develop a team. Excellent communication skills in English; multilingual abilities are a plus. Proficient in analyzing data to drive decision-making processes. Strong understanding of call systems, CRM software, and performance metrics. Exceptional customer service orientation with a focus on client satisfaction. Ability to adapt quickly in a fast-paced environment while maintaining attention to detail. Experience in training staff on best practices for customer interaction is preferred.

Job Type:

Full-time Pay:

$55,000.00 - $70,000.00 per year

Benefits:

Paid time off Application Question(s): Are you willing to undergo a background check and drug test?

Experience:

Sales:

5 years (Required) Call center management: 5 years (Required) Ability to

Commute:

Stuart, FL 34994 (Required) Ability to

Relocate:

Stuart, FL 34994: Relocate before starting work (Preferred)

Work Location:

In person