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Heartland Credit Union IL

Call Center Supervisor

Pay: $20.80–$31.20/hr

Posted: 3 weeks ago

Location: Springfield, IL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/29/2026

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Based on Illinois data

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What they do

A Call Center Manager manages staff and operations at a telephone call center. Monitors quality and efficiency of staff handling incoming calls for orders and services or for customer service, or staff making outgoing marketing, survey or sales calls. Oversees telephone and computer systems at a call center; may manage the budget for a center.

$71,238 / year median in Illinois

-19% projected decline

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Job Description

Call Center Supervisor Heartland Credit Union

IL - 3.0

Springfield, IL Job Details Full-time $20.80 - $31.20 an hour 1 hour ago Qualifications Technical Proficiency Full Job Description Heartland Credit Union Heartland Credit Union is seeking a qualified candidate to fill the position of supervisor of the call center at one of its local branches in Springfield, IL. Candidates should have prior supervisory and call center experience, as well as a desire to serve our members and the ability and passion to develop and motivate others. Applicants must have exceptional communication skills, proficiency with technology, and a keen attention to detail. Associates degree or equivalent, and two to three years experience supervising others - within a financial institution, preferred.