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Call Center Manager
Job
Refloor
Troy, MI (In Person)
$92,400 Salary, Full-Time
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Job Description
Call Center Manager Refloor - 4.4 Troy, MI Job Details Full-time $60,000 - $70,000 a year 1 hour ago Benefits Paid holidays Dental insurance Paid time off Vision insurance Qualifications Managing teams in a customer support role Frontline customer support management Call center management Full Job Description Lead Performance. Develop Talent. Drive Results. Are you a proven call center leader who thrives in a fast-paced, high-energy environment where performance actually matters? Do you get energy from coaching teams to exceed goals, using data to make smart decisions, and building a culture where accountability and winning go hand in hand? We're looking for a Call Center Manager to lead a team of appointment-setting professionals and partner closely with our Contact Center Director to elevate performance across the department and push results to the next level. In this role, you won't just manage metrics—you'll coach for excellence, develop talent, and build a high-performing team that consistently delivers. What You'll Do Lead and develop a high-performing contact center team through coaching, feedback, and one on one development Track KPIs including conversion rates, appointment sets, demos, cancellations, and adherence Support onboarding, training, and ongoing agent development Lead daily huddles, set expectations, and foster a positive, accountable culture Use data and insights to drive improvement and team results Recognize wins, motivate performance, and support escalated issues when needed What We're Looking For Previous contact center leadership experience required Experience managing outbound or blended call teams Strong coaching and employee development skills Familiarity with CRM/dialer systems (Salesforce & Five9 preferred) Excellent communication and cross-functional collaboration skills Strong organizational skills with a systems-driven mindset Benefits Salary $60-70k Health, dental, and vision insurance options Paid time off and holidays Ongoing training and leadership development Why Join Us? We're building a high-performing team where leadership matters, ideas are welcomed, and success is celebrated. If you're energized by coaching others, achieving ambitious goals, and making a measurable impact, we'd love to connect with you. Apply today and help shape the future of our contact center team.