JOB DESCRIPTION

The Supervisor position is responsible for directing the day-to-day activities of interviewers and clerks within the various functional areas of the facility. Supervisors will work closely with managers to perform a variety of project-related and functional area tasks that may change regularly depending on business needs. This is a part-time Onsite role (32 hours per week) in our office. Work 32 hours per week: Monday-Friday 7:30AM to 10:30PM, Saturday 7:30AM to 6:30PM, Sunday 11:30AM to 10:30

PM MST Duration:

6 Month Contract to Hire

RESPONSIBILITIES

Manage daily production activities, including identifying, troubleshooting, and solving production problems, as well as coaching and assisting interviewers. Monitor, encourage, and motivate interviewers to maintain productivity on project assignments. Conduct recruitment interviews and make appropriate staff selections based on these interviews. Coordinate administrative issues such as attendance, schedule changes, and intervention for performance problems. Assist with the writing of training materials such as job aids and memos. Maintain safe, secure, and fully functioning Production Facilities through executing start-up and close-down procedures for production systems and building security and report any concerns. Generate required reports to evaluate performance and efficiency. Serve as a role model to staff by providing on-site training, coaching, and support while consistently contributing to a positive work environment by being approachable and congenial in a high operational tempo environment. Perform other duties as assigned.

REQUIRED SKILLS

High School Diploma (or equivalency). At least six months of experience in telephone data collection or direct supervisory responsibility. Knowledge of basic computing applications, including Windows, word processing, and electronic mail. Proficiency with Microsoft Office Suite, Timekeeping, CATI, CADE, Case Management, and Call Scheduling packages preferred. Strong interpersonal communication skills with an emphasis on customer service and team building skills. Knowledge of generating reports to evaluate performance and efficiency. Knowledge of evaluating interviewer performance and providing and documenting feedback.. Ability to open/close facility as required and be available up to 4 evenings per week until close. Ability to constantly move around the production floor for the duration of a shift, ranging between 4 to 6 hours. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Pay:

$21.00 - $24.00 per hour Expected hours: 32.0 per week

Work Location:

In person