Contact Center Supervisor Ardent Health - 3.5 Albuquerque, NM Job Details Full-time 4 hours ago Benefits Health insurance Tuition reimbursement Paid time off Opportunities for advancement Qualifications Computer operation Customer communication Patient flow optimization Healthcare staff management Team supervision Managing teams in a customer support role Computer literacy Coaching Performance management strategy Direct client contact Employee relationship building Mid-level Frontline customer support management Medical scheduling High school diploma or GED Disciplinary action management Team development Patient experience leadership Decision making Computer skills Patient services management Leadership Call center management Team motivation (leadership skill) Stakeholder relationship building

Full Job Description Overview:

Join our team as a remote day-shift, full-time, Central Scheduling Contact Center Supervisor. Why Join Us? Thrive in a

People-First Environment and Make Healthcare Better Thrive:

We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.

People-First:

We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.

Make Healthcare Better:

We use advanced technology to support our team and enhance patient care. Get to

Know Your Team:

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities:

The Supervisor, Contact Center, supervises and coordinates the daily operations and activities of the Contact Center to meet and exceed patient expectations and organizational objectives. Drives and encourages a positive and supportive work environment. Coaches and develops Schedulers to ensure world-class patient experience as measured by Quality Assurance (QA) audits, Average Handle Time (AHT), and Error Rate. Improves patient wait time through reduction in Attendance and tardy occurrences, schedule adherence, and ensuring proper offline (Aux) time is adhered to. Builds strong and positive relationships with direct reports, colleagues, and support staff. The Supervisor may also be required to execute formal performance management up to and including termination recommendations.

Qualifications:

Job Requirements:

High School Diploma or equivalent. 3+ years of extensive Customer Service experience, in a call center environment preferred, or one (1) to three (3) years of leadership experience in a fast-paced environment. Exceptional communication, analytical, problem-solving, multitasking, and decision-making abilities. Ability to work independently. Ability to work in a structured, high-pressure, changing, and challenging environment. Advanced computer skills.

Preferred Job Requirements:

2+ years post High School education.