Contact Center Supervisor I Presbyterian Medical Services - 3.3 Albuquerque, NM Job Details Full-time 16 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Pension plan Vision insurance Referral program Qualifications Computer operation Customer communication Staff supervision Team leadership High school diploma or GED Desktop applications Productivity software Grammar Experience Full Job Description

JOB CATEGORY

CALL

CENTER / CONTACT CENTER / ADMINISTRATION POSITION SUMMARY

Under the direction of the Contact Center Manager, the Contact Center Supervisor I organizes and directs assigned Contact Center staff. This position is responsible for assessing staff work and providing feedback to maximize performance. The supervisor trains and guides Contact Center staff to perform their tasks in a customer-friendly manner. Acts as the face of Presbyterian Medical Services to our external customers with a professional demeanor and strong communications skills.

REQUIREMENTS EDUCATION AND/OR EXPERIENCE

High school diploma / GED plus a combination of three years related education, training and/or experience. Healthcare call center experience preferred. One year supervisory experience preferred. Call center supervisor experience highly desired. Knowledge of automated business applications, including word-processing, spreadsheet and data base management applications required. Strong organizational, leadership and interpersonal management skills. Exceptional active listening and grammar skills. $100 EMPLOYEE

REFERRAL BONUS BONUSES

All bonuses subject to tax withholding and eligibility requirements.

ABOUT PMS

Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico. Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs. We concentrate our resources on meeting the needs of underserved areas of New Mexico. We operate the largest network of federally qualified health centers in the state. PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan. WHY PMS? Mission-driven organization Competitive salaries Nine paid holidays and generous PTO Medical, dental & vision insurance Free Life & LTD coverage Free discretionary pension plan contribution Employee recognition and engagement activities Robust training program Tuition Reimbursement EOE/AA/M/F/SO/Vet/Disability