Intermittent Call In - Call Center Supervisor

Title:

Intermittent Call In

• Call Center Supervisor Department Org:

  Academic Success Programs
• 106350

Employee Classification:

H6

• Intermittent

•

Seasonal Hourly Bargaining Unit:

Bargaining Unit Exempt Primary Location:

MC AC Shift:

1

Start Time:

Typically 1pm

End Time:

Typically 5pm

Posted Salary:

$15.00

Job Description:

This position will be responsible for overseeing and supporting call center agents. The primary goal will be to oversee daily operations, monitor performance goals, and ensure consistent service quality. This position will be responsible for tracking call center metrics and providing regular updates. This position will also occasionally complete daily call center operations, including making outbound calls primarily to previously enrolled UToledo students, and additional call needs of the university as assigned. This role requires excellent communication skills, a positive attitude, and a genuine interest in helping others achieve their academic goals.

Minimum Qualifications:

Education/experience:

• High School Diploma Communication and other skills:
• Good written and verbal communication required
• Effective Decision-making and problem-solving skills required
• Must be detail oriented and have the ability to keep organized and accurate records.
• Strong customer service skills.
• Ability to work independently.
• Adhere to FERPA and university policies and procedures.

Preferred Qualifications:

Education/experience:

• Customer Service Experience Preferred Communication and other skills:
• Call center experience preferred.

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

Advertised:

08 Apr 2026 Eastern Daylight Time Applications close: 23 Apr 2026 Eastern Daylight Time