Intake Manager

Intake Manager Cooper Hurley Injury Lawyers - 4.0 Norfolk, VA Job Details Full-time $55,000 - $70,000 a year 4 hours ago Qualifications Record keeping Customer communication Sales Call center experience Data reporting Mid-level Quality assurance Decision making Data interpretation Organizational skills Cross-functional collaboration Legal client interviewing Call center management Communication skills Cross-functional communication Overseeing training

Full Job Description Key Responsibilities:

Monthly department reporting Listening to calls for quality assurance Group and individual training Coordination between intake department and other departments within the firm Identify issues and help solve them Serve as the first point of contact for potential clients, providing a compassionate and professional introduction to our firm. Conduct initial consultations to gather crucial information about potential cases, ensuring confidentiality and sensitivity. Evaluate the information provided by potential clients to determine case viability, aligning with the firm's standards and expertise. Maintain accurate and comprehensive records Collaborate closely with attorneys and legal staff to facilitate the smooth transition of viable cases for further evaluation and action. Provide exceptional customer service, ensuring that all potential clients feel heard, respected, and valued from their very first interaction with our firm.

Ideal Candidate:

Experienced manager in a call center environment Experience analyzing reports and identifying trends to provide effective, data-driven solutions. Proven experience in client-facing roles, customer service, and sales. Exceptional communication skills, both verbal and written, with the ability to convey empathy, professionalism, and confidence across a variety of situations. Ability to navigate differing communication styles and priorities while maintaining professionalism and fostering productive working relationships. Strong organizational skills and attention to detail, ensuring accurate documentation of client interactions. Ability to quickly assess and analyze information to make informed decisions. A team player with a positive attitude, capable of working collaboratively with legal professionals and cross-functional teams.