Service Scheduling & Customer Care Coordinator 4.2 4.2 out of 5 stars 3693 West Main Street, Dothan, AL 36305 From $31,000 a year - Full-time

BONDY'S NISSAN 9

reviews From $31,000 a year - Full-time At Bondy's Nissan, our Service Call Center is the communication hub of our service department. This is not a quiet front-desk role. This is a high-volume, phone-based position that keeps the service department running smoothly. We are hiring an agent who will answer any incoming calls to the Service Department. What This Job Actually Is You will: Answer a high volume of incoming service calls throughout the day Schedule service appointments Transfer customers to their Service Advisor when appropriate Provide pricing and basic service information Make daily follow-up calls to customers who visited the day before to ensure satisfaction Call customers from Nissan-provided promotional/manifest lists during special campaigns Cover the cashier position as needed Handle paperwork processing Roles may rotate This is a team of two. You are consistently on the phone and working with internal staff. Key Responsibilities High-Volume Customer Communication Answer and manage a steady flow of incoming calls Schedule appointments efficiently and accurately Provide service pricing and information when requested Route calls correctly and professionally Outbound Calling & Follow-Up Call customers after their visit to confirm satisfaction Contact customers regarding recalls, promotions, and service campaigns Work Nissan-provided call lists during special events Administrative Support Enter and update customer and vehicle information Scan and verify service paperwork daily Maintain organized records Cashier Coverage Process payments when covering the cashier Handle transactions accurately and professionally Rotate Saturday shifts as part of the team schedule You're a

Good Fit If You:

Are comfortable being on the phone most of the day Can handle high call volume without getting overwhelmed Are organized and detail-oriented Can multitask between calls, paperwork, and internal communication Are willing to learn basic automotive knowledge Have strong computer skills Have prior customer service experience (automotive experience is a plus but not required) What This Job Is Not It is not a low-call front desk position It is not primarily filing or data entry It is not a sales role It is not a work-at-your-own-pace job This is a fast-paced, team-based position that requires focus, accuracy, and strong communication skills. Benefits Paid vacation and holidays 401(k) with company match Health, dental, life insurance Voluntary short- and long-term disability Employee discounts on vehicles, parts, and service Fast-paced, team-oriented environment

Job Type:

Full-time Pay:

From $31,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person