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@ Crain Automotive Team

CUSTOMER RELATIONS MANAGER

Pay: Not specified

Posted: 4 weeks ago

Location: Fayetteville, AR (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/9/2026

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Based on Arkansas data

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$86,894 / year median in Arkansas

-1% projected decline

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Job Description

Position:

CUSTOMER RELATIONS MANAGER

Location:

Crain Hyundai of Fayetteville 1919

W Foxglove Dr Fayetteville, AR Job Id:

1173 # of

Openings:

Customer Relations Manager Location:

Crain Hyundai of Fayetteville Address:

1919 W Foxglove Dr, Fayetteville, AR, 72704 Job Description Crain Hyundai of Fayetteville is seeking a dedicated and experienced Customer Relations Manager to join our team. The ideal candidate will be responsible for ensuring exceptional customer service, managing customer feedback, and fostering strong relationships with our clients to enhance overall customer satisfaction and loyalty. Key Responsibilities Develop and maintain positive relationships with customers to ensure repeat business and referrals. Handle customer inquiries, concerns, and complaints promptly and professionally. Collaborate with service, and management teams to improve customer experience. Monitor customer satisfaction metrics and implement strategies to improve service quality. Train and support staff on customer service best practices and company policies. Manage customer communication channels including phone, email, and in-person interactions. Coordinate follow-up activities to ensure customer issues are resolved effectively. Prepare reports on customer feedback and suggest improvements to management. Qualifications Proven experience in customer relations, customer service, or a related field. Excellent communication and interpersonal skills. Strong problem-solving abilities and conflict resolution skills. Ability to work collaboratively with multiple departments. Detail-oriented with strong organizational skills. Proficient in Microsoft Office and customer relationship management (CRM) software. Automotive industry experience is a plus but not required. How to Apply If you are passionate about delivering outstanding customer service and want to be part of a dynamic team at Crain Hyundai of Fayetteville, please submit your resume and cover letter to our hiring team. Apply for this Position Apply with Indeed