Client Advocacy Coordinator

Client Advocacy Coordinator Southwest Law Firm - 3.0 Glendale, AZ Job Details Full-time $18 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Computer operation Computer literacy Writing skills Administrative experience High school diploma or GED Attention to detail Organizational skills Productivity software Technical Proficiency Full Job Description Southwest Law Firm is a fast-growing law firm dedicated to serving Veterans with excellence, compassion, and integrity. Our team works in a highly structured, process- driven environment focused on delivering results and maintaining a high standard of client services at every stage of the case lifecycle. We are looking for a reliable and detail-oriented team member to support our Client Operations and Post-Appeals functions. This role is ideal for someone who thrives in a fast-paced environment, follows processes closely, and takes pride in maintaining accuracy, organization, and responsiveness in their work. Position Summary The Client Advocacy Coordinator is an entry-level role responsible for supporting the Client Advocacy Team in managing incoming client communications, processing VA correspondence, and ensuring accurate and timely updates to client files. This role plays a critical part in maintaining organization, responsiveness, and a high level of client service across all case touchpoints.

This is an ideal position for someone looking to start a career in veteran advocacy, legal support, or case management operations. Key Responsibilities Client Communications Support Answer inbound calls from existing clients and verify identity Provide basic case status updates when available Document all client interactions clearly and accurately in internal systems Escalate complex or sensitive inquiries to appropriate team members Mail & Document Processing Open, review, and sort incoming VA mail and client correspondence Scan and upload documents in client's legal file in Sharepoint Check if VA documents (e.g. Rating Decision Letters) have already been pulled from VBMS Update Mail board appropriately Follow proper document naming conventions and file organization standards Case Support & Coordination Assist with tracking case updates and ensuring files are complete Submit internal requests for case status updates when needed Support Appeals and Post-Appeals teams with administrative tasks Maintain accurate notes and updates across all systems Operational Support Follow all SOPs for mail handling, document processing, and client communication Utilize CRM, SharePoint, and RingCentral for daily workflows Participate in team trainings and ongoing process improvement initiatives Collaborate with team members to ensure smooth workflow and case progression Required Qualifications High school diploma or equivalent Strong attention to detail and organizational skills Excellent written and verbal communication skills Basic computer proficiency (Microsoft Office, Google Workspace, etc.) Ability to multitask and manage time effectively in a fast-paced environment Professional and empathetic communication style Strong critical thinking and problem-solving skills, and the ability to identify and resolve discrepancies Preferred Qualifications Prior experience in customer service, call center, or administrative support Experience working with veterans or in a legal/medical environment Familiarity with CRM or task management systems Who You Are You are detail-oriented and highly organized, with the ability to manage tasks, documents, and updates with accuracy and consistency You communicate clearly and professionally, both verbally and in writing, and can confidently interact with clients and team members You are accountable and reliable, taking ownership of your work and following through without the need for constant oversight You are able to work in a fast-paced, structured environment and effectively manage multiple priorities at once You are coachable and receptive to feedback, with the ability to quickly implement direction and improve performance You follow established processes and SOPs consistently while maintaining quality and efficiency You are proactive in identifying issues, asking questions, and ensuring tasks are completed correctly You are comfortable learning and working within multiple systems You understand the importance of timeliness, accuracy and professionalism when handling client matters

Pay:

$18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Why are you interested in this position?

Work Location:

In person