Customer Service Manager Northwest Exterminating is seeking an experienced leader to oversee our customer service operations and drive exceptional customer experiences. This role is responsible for managing customer service supervisors and representatives, improving service processes, developing team performance, and ensuring customer satisfaction through effective leadership and continuous improvement initiatives.

What You'll Do:

Lead and manage customer service supervisors and representatives Oversee daily department operations and workflow Recruit, hire, train, and develop team members Monitor attendance and performance using Workday Provide coaching, feedback, and performance evaluations Develop and implement customer service policies and procedures Establish service standards and performance metrics Analyze customer feedback and identify improvement opportunities Create training and quality assurance programs Partner with other departments to support business goals Monitor customer interactions and provide coaching as needed

What You Bring:

High school diploma or GED required 3+ years of customer service leadership or related experience Strong communication, leadership, and organizational skills Ability to coach, motivate, and develop employees Proficiency with customer service systems and technology Reliable attendance and professionalism

What We Offer:

Competitive pay Medical, dental, vision, HSA/FSA options 401(k) + company-paid life & disability insurance PTO, paid training, and 8 holidays Career growth and advancement opportunities

About Us:

Northwest Exterminating (Anticimex) is a trusted leader in pest control, committed to exceptional customer service, innovation, and employee growth. Apply today and grow your career with us!

Pay:

$70,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Experience:

Pest Control Office Management :

3 years (Preferred)

Work Location:

In person